Thank u for your help. Ok I have the passcode! Ph is Not disabled. And I figured out her Apple ID & password . Now I’m trying to back up her ph but it says not enough storage. So I removed all her solitaire games & crap from iCloud in settings. Now it says 5GB of 5GB used! WTH? I don’t understand this! So I’m at my home trying to do this cause she doesn’t have wifi. I guess I’ll try to add my own credit card to her Acct to add storage. Am I just stupid? Why is this so difficult to back up her ph? Every time I try it’s some kind of obstacle