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Recently I find I cannot use my flatbed scanner using Image Capture. It no longer recognises my Cannon TS5000 printer/scanner.
What has gone wrong?
I have restarted my iMac Mi 24" using MacOS 12.5, re-installled the printer/scanner, restarted printer, and every other trick I know, without success.
Advice?
iMac 24″, macOS 12.5
Darach Corcoran1 wrote:
Recently I find I cannot use my flatbed scanner using Image Capture. It no longer recognises my Cannon TS5000 printer/scanner.
What has gone wrong?
I have restarted my iMac Mi 24" using MacOS 12.5, re-installled the printer/scanner, restarted printer, and every other trick I know, without success.
Advice?
old issue, new issue, what changed...(?)
Printers/scanners are typically the first causality in upgrading any OS.
Solve printing problems on Mac
Solve printing problems on Mac - Apple Support
Add a printer to your printer list so you can use it on Mac - Apple Support
Add a printer to your printer list so you can use it on Mac - Apple Support
If it is listed as AirPrint printer, delete the existing printer in and add it again, select AirPrint.
> System Preferences> Printers & Scanners,
Connect an AirPrint printer to a Wi-Fi network - Apple Support.
Connect an AirPrint printer to a Wi-Fi network - Apple Support
about AirPrint
About AirPrint - Apple Support
Reset print system if necessary:
If you can't print from your Mac or iOS device - Apple Support
Solve printing problems on Mac - Apple Support
if no insight or resolve—
if in doubt search the developers website or contact their: Support/Help/FAQ/Known issues/compatibility/Updates
Firmware update - Canon : PIXMA Manuals : TS5000 series
https://www.usa.canon.com/internet/portal/us/home/support
Darach Corcoran1 wrote:
Recently I find I cannot use my flatbed scanner using Image Capture. It no longer recognises my Cannon TS5000 printer/scanner.
What has gone wrong?
I have restarted my iMac Mi 24" using MacOS 12.5, re-installled the printer/scanner, restarted printer, and every other trick I know, without success.
Advice?
old issue, new issue, what changed...(?)
Printers/scanners are typically the first causality in upgrading any OS.
Solve printing problems on Mac
Solve printing problems on Mac - Apple Support
Add a printer to your printer list so you can use it on Mac - Apple Support
Add a printer to your printer list so you can use it on Mac - Apple Support
If it is listed as AirPrint printer, delete the existing printer in and add it again, select AirPrint.
> System Preferences> Printers & Scanners,
Connect an AirPrint printer to a Wi-Fi network - Apple Support.
Connect an AirPrint printer to a Wi-Fi network - Apple Support
about AirPrint
About AirPrint - Apple Support
Reset print system if necessary:
If you can't print from your Mac or iOS device - Apple Support
Solve printing problems on Mac - Apple Support
if no insight or resolve—
if in doubt search the developers website or contact their: Support/Help/FAQ/Known issues/compatibility/Updates
Firmware update - Canon : PIXMA Manuals : TS5000 series
https://www.usa.canon.com/internet/portal/us/home/support
If using a wired connection, have you unplugged the USB cable & plugged it back in? Are you using a USB hub?
Flatbed scanning
