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My macbook pro wont accept my password. It prompted me to change my password on my phone, which I did, and still wont accept it. Now when I try to enter it into the system settings I get "An unknown error has occurred" My password works on my phone and to sign into my account online. So I know that I'm not inputting the wrong thing. Any assistance would be appreciated!
MacBook Pro
nicole4ff78 wrote:
My macbook pro wont accept my password. It prompted me to change my password on my phone, which I did, and still wont accept it.
Now when I try to enter it into the system settings I get "An unknown error has occurred"
My password works on my phone and to sign into my account online. So I know that I'm not inputting the wrong thing. Any assistance would be appreciated!
old issue, new issue, what changed here?
Your Mac asked you to change your psswd on the iPhone...(?) That sounds rather odd...
Recognize and avoid phishing messages, phony support calls ...
Verify from your Mac that your CAPS lock is not on pssswd are case sensitive...
Check your Apple ID device list to see where you're signed in
Check your Apple ID device list to see where you're signed in - Apple Support
—AppleID is one thing.
—You computer admin/User psswd to log into your account is different...
Forgot Admin password—
Reset your Mac login password - Apple Support
https://support.apple.com/guide/mac-help/reset-your-mac-login-password-mh35902/mac
Reset your login password using your Apple ID
Click the arrow next to “reset it using your Apple ID.” If you don't see an arrow , see the Apple Support article If you can't reset your Mac login password. Enter an Apple ID and password, then click Next. Follow the instructions to reset your login password.
Same link as above: https://support.apple.com/en-mide/guide/mac-help/mh35902/mac
You needed your correct AppleID/psswd to sign into these user support forums...
If your Apple ID is locked or disabled If your Apple ID is locked or disabled - Apple Support
nicole4ff78 wrote:
My macbook pro wont accept my password. It prompted me to change my password on my phone, which I did, and still wont accept it.
Now when I try to enter it into the system settings I get "An unknown error has occurred"
My password works on my phone and to sign into my account online. So I know that I'm not inputting the wrong thing. Any assistance would be appreciated!
old issue, new issue, what changed here?
Your Mac asked you to change your psswd on the iPhone...(?) That sounds rather odd...
Recognize and avoid phishing messages, phony support calls ...
Verify from your Mac that your CAPS lock is not on pssswd are case sensitive...
Check your Apple ID device list to see where you're signed in
Check your Apple ID device list to see where you're signed in - Apple Support
—AppleID is one thing.
—You computer admin/User psswd to log into your account is different...
Forgot Admin password—
Reset your Mac login password - Apple Support
https://support.apple.com/guide/mac-help/reset-your-mac-login-password-mh35902/mac
Reset your login password using your Apple ID
Click the arrow next to “reset it using your Apple ID.” If you don't see an arrow , see the Apple Support article If you can't reset your Mac login password. Enter an Apple ID and password, then click Next. Follow the instructions to reset your login password.
Same link as above: https://support.apple.com/en-mide/guide/mac-help/mh35902/mac
You needed your correct AppleID/psswd to sign into these user support forums...
If your Apple ID is locked or disabled If your Apple ID is locked or disabled - Apple Support
Thanks for all the information and looking into this! My responses to each of your suggestions below:
Old issues that I just haven't addressed. It first came up when I updated my system to Catalina I believe. After resetting it asked me to log back in and I wasnt able to. (I think that was when it started)
It asked if I wanted to change the password after 'incorrectly' entering it 3 times. When I said I would, it sent my phone a pop up from the system that required my phone password to access (what I normally get when trying to access my details on my phone). It wasn't through text or even through an app.
Confirmed, my CAPs lock is not on.
This is for my Apple ID, not my admin log in.
I am positive I know my password for my apple ID. As you pointed out, I just used it to log into this forum.
My computer is on the older side... 2012.. but I don't see why that would prevent me from being able to connect my apple id.
Any chance you have any other thoughts? I really appreciate the help!
MacBook Pro won't accept password
