You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Resetting password

I have a Macbook Pro and for some reason was asked to reset my password. I've reset it multiple times but continue to get the following message "error occurred during authentication" and I cannot go any further. Not sure what to do now. Thank you

MacBook Pro 15″, macOS 10.15

Posted on Aug 12, 2022 4:57 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 12, 2022 5:12 AM

https://support.apple.com/en-us/HT212190


See this link and follow the instructions provided.


If this doesn't work, you might need to contact apple support


Contact - Official Apple Support


1 reply

Resetting password

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.