houstonalle wrote:
Should I force restart the new laptop, reset to factory settings or??? Since I can't view any menu, I'm stuck.
I would...
force quit a shutdown by holding the power button/TouchID for ~6-10 sec.
Force Shut down your Mac.
Log out, sleep, wake, restart or shut down your Mac
Shut down or restart your Mac - Apple Support
The most trouble free way to move to a new machine, is using the Setup Assistant on the initial boot of a brand new machine— you have one shot here. Set up your MacBook Pro - Apple Support
The second best way is use the Migration Assistant.
How to move your content to a new Mac Move your content to a new Mac - Apple Support
a cable connection is always more reliable and faster compared to a wireless transfer.
if your older computer is having issues you can always move your user account using a Time Machine backup—this backup may also have a USB out for you cable connection.
USBC to USB USB-C to USB Adapter - Apple