Face ID

Follow these steps, testing after each step:

• Face ID not working.
• Software Update.
• Turn iPhone on or off.
• Force Restart iPhone.

If that didn’t work and there were no error messages, then get live expert assistance by contacting Customer Support by phone or chat:

• Call Apple Support at 1-800-APLCARE. 📞
• International Support. 🌐
• Contact Apple Support. 📝
• Live chat using Messages. 💬

See if anything here helps 

Face ID on your iPhone or iPad Pro.  *

Face ID - If an alert says has been disabled on your iPhone or iPad Pro.  *

Face ID not working.   -

Face ID not working' problems on iPhone.    -

Face ID Not Working.   -

You may need to take it in for service.

Genius Bar Reservation  -  US.    

Find a store.  -

Authorized Service Provider.  -

ASC YouTube for how to to schedule a repair at an Apple Store or Apple Authorized Service Provider – Apple Support