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add funds to apple id

i’ve done this before and i always add funds to my apple id every couple of months or so, suddenly i cannot anymore? it says “ your purchase could not be completed , contact itunes store support to complete this transaction “ i have already added funds to my card and it has the amount that i want in my apple id.. please help !!

iPhone 11

Posted on Aug 13, 2022 1:02 AM

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Question marked as Top-ranking reply

Posted on Aug 13, 2022 8:22 AM

You need to do as instructed and contact Apple.


You may see various forms of a "Your purchase could not be completed" message. Some may show old URLs (such as the one ending in "/ww/") which will redirect to the current one which leads you to a page to select your country but provides little additional guidance. Since it says to contact iTunes Support, do this:

1. Click on this link --> Choose your country or region - Official Apple Support

2. Select your country

3. Select: Billing & Subscriptions

4. Select: Subscriptions & Purchases

5. Select: Update payment method

6. Select a chat session or a phone call.


2 replies
Question marked as Top-ranking reply

Aug 13, 2022 8:22 AM in response to johara179

You need to do as instructed and contact Apple.


You may see various forms of a "Your purchase could not be completed" message. Some may show old URLs (such as the one ending in "/ww/") which will redirect to the current one which leads you to a page to select your country but provides little additional guidance. Since it says to contact iTunes Support, do this:

1. Click on this link --> Choose your country or region - Official Apple Support

2. Select your country

3. Select: Billing & Subscriptions

4. Select: Subscriptions & Purchases

5. Select: Update payment method

6. Select a chat session or a phone call.


Aug 13, 2022 1:09 AM in response to johara179

it says “ your purchase could not be completed , contact itunes store support to complete this transaction “


If you get a message -> Your purchase could not be completed, you need to update your payment method or add a new one


If you have add funds to your Apple ID balance, it would take about 1 to 3 business days.

So check again after a few days, see -> Check your Apple ID balance

Check your Apple ID balance – Apple Support (UK)

add funds to apple id

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