My iCloud notes disappeared overnight. I called Apple and spoke to their senior tech team who advised me that they were no longer backed up or retrievable. I didn’t make any changes including updating to a new iOS. The first tech (Kyrian) I spoke to told me to check for my notes on other devices, and I found them, but as soon as my phone connected to the Internet, they disappeared. If he had told me to turn off Wi-Fi and check the notes, I would still see them and have access. He then told me that it’s likely an iCloud problem because the notes were still visible. After updating all of my phones and devices to the new iOS, I called back and two technicians told me that my notes had been deleted.
Apple isn’t taking responsibility over thousands notes being stored on iCloud over several years. These notes were the life blood of my business. Unfortunately, I don’t trust Apple at all and will not store any information on their cloud or anywhere else with them. Very disappointing!