Apple TV app on Roku does not show TV Shows in Library

You got further than me. If I have time, I may try to call Apple again. It has to be some sort of server or database issue on Apple's end. It's obviously not a Roku issue since it happens on my Chromecast as well. I think Apple updated the app on third-party devices last week, so I wonder if the update broke something.

I had a similar issue back in February. Library Not Available - Apple Community. In that case, my library wouldn't load at all on my third-party devices (Roku, Chromecast) but loaded without issue on my Apple devices. The issue magically resolved itself before I could actually talk with someone in support, so hopefully history repeats itself.

When I did actually talk to someone last time, they recommended rebooting my router as well. In addition to the troubleshooting tips you've tried, I rebooted my router last night. But my TV library is still messed up.

Let me know if you find a solution, and I'll do the same.

Hi Chris,

It seems you're having trouble sorting through your Apple TV library and we can help.

Do you have any other Apple devices you can check the TV app on? Does this happen on those devices as well?

If this happens on all your devices, there could be an account issue, and you should contact Apple Support:

Get Support

Thanks for using the Apple Support Communities.

Did you log in on a Apple device to see if your show is showing on your library?

just to make sure is not hidden. Or that the show is only missing on your Roku.

Mine is working fine on Amazon Fire Tv, just some bugs showing duplicated shows randomly.

Chris_Lira,

Thanks for explaining. Based on the troubleshooting you've done already, we recommend contacting Apple Support to look into this further and work towards a resolution. You can connect here: Apple Support

Cheers!

Chris,

If you're still getting notifications on this thread ... did it ever completely get fixed on your end? I.E. shows you don't own no longer appearing in your library?

I'm still missing one show and have two appearing that shouldn't. I had a case with Apple and sent them a bunch of info on my devices to help them, but the support rep ghosted me after a couple of weeks. Called and spoke with someone else last week. She said Apple was aware of the issue and still working on it then. I was supposed to have a callback today, but never received the call.

The app has been updated a couple of times since August, but the issue is still present for me. I've tried every solution I can think of on my end.

I have this exact issue as well. I'm pretty sure it's something on Apple's end.

All three of my Rokus have this issue. A Chromecast I rarely use also has the same issue. So it's affecting all my non-Apple devices. My Macbook, iPad and iPhone are all fine.

I contacted Apple support via chat this afternoon, and they referred me to call a senior advisor. I did that, but got cut off just as I was explaining the issue.

Good news: The movies are gone from the TV section of my library.

Bad news: It's still not quite right.

One of my shows is missing. And I have two shows that I've never purchased or watched showing up in my library. If I click either of those two shows, I just get a blank screen.

Hoping maybe it takes some time to sync everything again and all will be well in the morning, but I'm not real confident of that.

Hopefully they don't consider it fixed.

If it's not working like it should tomorrow, I'll try calling Support again.

Good to know I'm not the only one with missing and extra shows. I was a little worried that was a separate glitch, but it's likely part of the initial problem.