Phone Blocked
I lost my phone so I bought another then I got my old one back 3 months later. But when I tried to sell it, it is blocked. I put that on, I guess when I marked it lost, but how do I take it off?
iPhone 12 mini, iOS 15
Question marked as
User profile for user:
Trish313
User level:
Community Specialist
Hi PhiltheGreat,
Thank you for posting in Apple Support Communities! Do you mean that the device is in Lost mode, Activation lock or has it been blocked by the carrier after being reported lost?
If the device is in Lost Mode, you can turn this off by signing into the iCloud website then doing the following:
- Select the Find My app, click All Devices and locate the iPhone you have in lost mode.
- Click Lost Mode and Select Stop Lost mode, then click Stop Lost mode again.
Use Lost Mode in Find My iPhone on iCloud.com - Apple Support
If the device is in Activation Lock, you can remove it from your Account from the iCloud website as well or enter your Apple ID and password into the device directly.
How to remove Activation Lock - Apple Support
If it has been blocked by the carrier, you'll need to reach out to them directly for further assistance.
Hope that helps!