You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

About purchasing

I had a pending purchase and I didn’t have ant items but the money not deducted from my bank account but I would like to remove the pending payment because if I want to buy any items the pending amount is included so how can I remove it help please thank you

iPhone X, iOS 15

Posted on Aug 15, 2022 2:14 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 16, 2022 11:35 PM

Hi mevo145,


Welcome to the Apple Community.

We are all Apple users, like yourself,

Although we'd like to help, we have no access to your accounts, or records.


See if any of these Apple support articles can help:


If you want to cancel a subscription from Apple – Apple Support


If the subscription that you want to cancel is not listed – Apple Support


How to: Request a refund for apps or content that you bought from Apple – Apple Support

iE: You must pay for the purchase first.

You must request the refund within the refund period.

Refunds are not guaranteed. 

For more information, see the Terms and Conditions

_____________________________________________________________________________________


What to do: If your payment method has been declined in the App Store or iTunes Store – Apple Support


NB: also says:

“If you've disputed a charge from the App Store or iTunes Store,

contact your financial institution again to authorise that charge

and future purchases from the App Store or iTunes Store”.

___________________________________________________________________


You might want to reach out to the Billing Support Team:

There are several help topics on their website,

and

There is a "Get Support" link at the bottom of their website (link below)

Subscriptions and Billing - Official Apple Support


All the best :-)


1 reply
Question marked as Top-ranking reply

Aug 16, 2022 11:35 PM in response to mevo145

Hi mevo145,


Welcome to the Apple Community.

We are all Apple users, like yourself,

Although we'd like to help, we have no access to your accounts, or records.


See if any of these Apple support articles can help:


If you want to cancel a subscription from Apple – Apple Support


If the subscription that you want to cancel is not listed – Apple Support


How to: Request a refund for apps or content that you bought from Apple – Apple Support

iE: You must pay for the purchase first.

You must request the refund within the refund period.

Refunds are not guaranteed. 

For more information, see the Terms and Conditions

_____________________________________________________________________________________


What to do: If your payment method has been declined in the App Store or iTunes Store – Apple Support


NB: also says:

“If you've disputed a charge from the App Store or iTunes Store,

contact your financial institution again to authorise that charge

and future purchases from the App Store or iTunes Store”.

___________________________________________________________________


You might want to reach out to the Billing Support Team:

There are several help topics on their website,

and

There is a "Get Support" link at the bottom of their website (link below)

Subscriptions and Billing - Official Apple Support


All the best :-)


About purchasing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.