I’ve tried different cables and adaptors, but when plugged in the cable for my iPad Pro 12.9” (3rd generation) keeps coming loose and disconnecting. I have also tried to clean out the port hole. Sometimes it alternates between charging and not charging.
Is it possible install a new USB-C charging port?
iPad Pro, iPadOS 15
Repair/replacement of the USB-C charging port will be expensive - typically c.60% of the “as new” cost of the iPad. Repair costs can be found here:
iPad Service & Repair - Apple Support
Before embarking upon repair of the iPad, try using a replacement certified USB-C charging cable - as these are relatively inexpensive. If the problem is resolved, you have identified the probable cause of charging difficulties.
These support pages should help with troubleshooting general battery and charging issues:
Charge and monitor the iPad battery - Apple Support
If your iPad won't charge – Apple Support
Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W or greater to reliably charge. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow.
Be aware that many computer USB ports cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).
If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):
Repair/replacement of the USB-C charging port will be expensive - typically c.60% of the “as new” cost of the iPad. Repair costs can be found here:
iPad Service & Repair - Apple Support
Before embarking upon repair of the iPad, try using a replacement certified USB-C charging cable - as these are relatively inexpensive. If the problem is resolved, you have identified the probable cause of charging difficulties.
These support pages should help with troubleshooting general battery and charging issues:
Charge and monitor the iPad battery - Apple Support
If your iPad won't charge – Apple Support
Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W or greater to reliably charge. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow.
Be aware that many computer USB ports cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).
If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):
iPad charging cable coming loose
