Apple’s Worldwide Developers Conference to kick off June 10 at 10 a.m. PDT with Keynote address

The Keynote will be available to stream on apple.com, the Apple Developer app, the Apple TV app, and the Apple YouTube channel. On-demand playback will be available after the conclusion of the stream.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Unable to get photos on my husbands imac Big Sur - I just get a rolling ball

Is there another way to get the photos files without using photos app as there used to be a photo library with all the files in?

iMac Pro

Posted on Aug 16, 2022 3:00 AM

Best reply

TonyCollinet

Level 7

23,867 points

Posted on Aug 17, 2022 5:16 AM

Hi - Where is the library stored? If on an external drive, what is the format.

Try restarting your mac in safe mode and then trying.

Then restart normally, and try again.

Safe mode will clear temporary files and caches, and sometimes fixes odd glitches such as this.

Start up your Mac in safe mode – Apple Support (UK)

If that doesn't help, try repairing the library:

How to use the Photos Repair Library on your Mac – Apple Support (UK)

View in context

Unable to get photos on my husbands imac Big Sur - I just get a rolling ball

Similar questions