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"add cellular data" option missing in my iphone 13 pro max

hi,

i cannot find the option to "add cellular data " plan on my iPhone 13 pro max. hence i cannot add eSim even though my network (MTN) supports same. i have tried all the troubleshooting options to not avail, including reseting the network settings. the option is still not showing

iPhone 13 Pro Max, iOS 15

Posted on Aug 16, 2022 8:44 PM

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Question marked as Best reply

Posted on Aug 17, 2022 7:08 AM

Yes but if it was bought in or from a Chinese source it could be dual hard SIM and the option would not be there.

If you have no Apple Store nearby I recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here

Contact - Official Apple Support

or phone numbers

Contact Apple for support and service - Apple Support

 


3 replies
Question marked as Best reply

Aug 17, 2022 7:08 AM in response to ugwuta

Yes but if it was bought in or from a Chinese source it could be dual hard SIM and the option would not be there.

If you have no Apple Store nearby I recommend that you contact Apple Support directly. Depending on your region, you may be able to reach them here

Contact - Official Apple Support

or phone numbers

Contact Apple for support and service - Apple Support

 


"add cellular data" option missing in my iphone 13 pro max

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