I have a new iPhone 13 ProMax. I took it to Geek Squad because I entered the pass code incorrectly and my phone locked. Geek Squad did a full reset and ever since then every time I dial a toll free number (i.e. AMEX, Verizon, my bank, credit card, airlines, hotel) the call fails. Does anyone have a solution or experienced the same?
iPhone 13 Pro Max, iOS 15
Hi AndreFL618,
Thanks for contacting Apple Support Communities!
We understand that you're unable to complete a call to toll free numbers. You may need to ultimately contact your carrier so they can check your account provisioning but, in the meantime, the troubleshooting steps outlined here may help as well: If you can't make or receive calls on your iPhone
Check your iPhone settings
1. Turn Airplane Mode on and off. Go to Settings and turn on Airplane Mode, wait five seconds, then turn it off.
2. Check Do Not Disturb. Go to Settings > Focus > Do Not Disturb and make sure it's off.
3. Check for any blocked phone numbers. Go to Settings > Phone > Blocked Contacts.
4. See if Call Forwarding is turned on. Go to Settings > Phone > Call Forwarding and make sure it's off.
5. Check to see if Silence Unknown Callers is turned on. If the setting is on, a caller must be listed in your Contacts or Recents. Or they must have shared their number in Mail or sent you a message using that number in order for their call to go through. Add their number to Contacts to ensure the phone rings. Calls from some third-party apps might not go through.
If your calls to 800 numbers are still failing, please contact Apple Support: Get Support
Cheers!
Hi AndreFL618,
Thanks for contacting Apple Support Communities!
We understand that you're unable to complete a call to toll free numbers. You may need to ultimately contact your carrier so they can check your account provisioning but, in the meantime, the troubleshooting steps outlined here may help as well: If you can't make or receive calls on your iPhone
Check your iPhone settings
1. Turn Airplane Mode on and off. Go to Settings and turn on Airplane Mode, wait five seconds, then turn it off.
2. Check Do Not Disturb. Go to Settings > Focus > Do Not Disturb and make sure it's off.
3. Check for any blocked phone numbers. Go to Settings > Phone > Blocked Contacts.
4. See if Call Forwarding is turned on. Go to Settings > Phone > Call Forwarding and make sure it's off.
5. Check to see if Silence Unknown Callers is turned on. If the setting is on, a caller must be listed in your Contacts or Recents. Or they must have shared their number in Mail or sent you a message using that number in order for their call to go through. Add their number to Contacts to ensure the phone rings. Calls from some third-party apps might not go through.
If your calls to 800 numbers are still failing, please contact Apple Support: Get Support
Cheers!
iPhone 13 ProMax toll free calls always fail
