Activation Lock

st4ring_at_the_sun wrote:

Hello, I wanted to reset my Mac today. I did it before and everything was fine, but this time I have this activation lock show up

Problem is, the Apple ID linked to my MacBook is not the one i was using, but my old one. I forgot what it is completely, i just know it's starts with K and ends with @icloud.com

Is there any way to fix this if I have my receipts of buying it? I'm the original owner, Mac was bought new from the store.

I saw some other people asking about it, but they bought it from a previous owner, that's not the case with me

Can Apple help me in any way?

Take the receipt with you to the Apple store and see what they can do for you.

If you have original proof of purchase information you can start an Activation Lock support request.