Screensaver not working on Studio Mac/Display

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Screensaver not working on Studio Mac/Display

The screensaver is not activating - OS 12.5. When I open Activity Monitor and look at "Preventing Sleep" there is always something saying YES. All applications save Activity Montior are opened. Culprits include "powerd" and "_windowserver" on the OS side. I am not sure what to do about this. I have quit "powerd" and the screensaver activated. But have not quit windows as I am not sure exactly what that does. AM I missing something? Should this be happening? Can I prevent it from happening? There is one other file showing a "yes" and it belongs to a third party app for Time Machine scheduling. I have asked their support the same question.

Any insights welcome. I would really like the screensaver/sleep function to work.

Mac Studio

Posted on Aug 17, 2022 11:10 AM

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Answer 1

Top-ranking reply

AnnieL2

Community Specialist

Aug 18, 2022 3:00 PM in response to njwight

Greetings njwight,

You mentioned that all your apps are open when this happens. Are you able to quit all your apps and then test with one app open at a time to see if we can narrow things down to a specific app?

Another couple isolation steps are to test in safe mode, test in a new admin user and test to see if you can manually start the screensaver.

How to use safe mode on your Mac

Set up users, guests, and groups on Mac

Thanks.

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Answer 2

njwight Author

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5 points

Aug 21, 2022 2:26 PM in response to Rigo_O86

For some reason, I cannot start up in safe mode. I hold the power on until I get the Macintosh icon and the Options icon. Holding down the shift key and choosing the Mac icon does not give me a "continue in safe mode" choice. It only says "continue" and that does a regular start up. So, not sure what I am doing wrong. However, I did create a new user admin and the screensaver activates. SO, returning to my normal log in I discovered in the Activity Monitor that Creative Cloud Helper app is set to "yes" under Preverting Screensaver. Once terminated, the screensaver activated. SO...I among trouble shooting with Adobe. And trying to figure out why safe mode option is not appearing... Thanks and suggestions welcome.

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Answer 3

njwight Author

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5 points

Aug 21, 2022 2:44 PM in response to njwight

Update. Creative Cloud repaired and things seem to be working. Thanks for the help. If you have any suggestions about the Safe mode, I welcome them.

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Answer 4

njwight Author

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5 points

Aug 18, 2022 4:34 PM in response to AnnieL2

Thanks Annie. That was a stupid typo-I meant all apps were CLOSED except the Activity Monitor. Sorry about that. 🤯 The screensaver absolutely works-when I “quit” “powerd” from within activity monitor, the screensaver then activated. And it works with “hot corners” no problem. I did not force quit “windowserv” as I was not sure what it was. I hope that clarifies further.

thanks

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Answer 5

Rigo_O86

Community Specialist

Aug 18, 2022 6:08 PM in response to njwight

Hi njwight,

Please let us know what happens when you take the steps we recommended above.

Testing safe mode and other user accounts helps to isolate the issue you're having to the software running or installed on your user account.

Thanks for using the Apple Support Communities.

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Answer 6

Brian_P7

Community Specialist

Aug 21, 2022 6:24 PM in response to njwight

Hey njwight.

It's good to hear the initial issue with the screensaver was solved. As far as not being able to get into safe mode, let's make sure we're doing the steps in the right order. From what you mentioned, you held power until you got the startup options which was right. Next, you need to select the startup disk and then hold down Shift and click "Continue in Safe Mode", which differs a little from the way you explained it, so make sure that you've completed the steps exactly as explained in the previous link to ensure that you can get into safe mode successfully.

If issues persist, be sure to post back.

Take care.

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Answer 7

njwight Author

Level 1

5 points

Aug 22, 2022 5:41 PM in response to Brian_P7

Thanks Brian. I got it sorted. Unfortunately, the screensaver is not working again. Creative Cloud once again. I have dropped a support question on the Adobe forums and am doing some searching. I appreciate all the guidance.

Cheers

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Screensaver not working on Studio Mac/Display

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