Movie - Apple TV

Crash logs are hard to read for me too. It shouldn’t happen: apps should notify the user gracefully if they can’t do something they’re instructed to do. This issue here is deeper in the system, probably not related to your purchases.

Try these general Mac troubleshooting steps separately:

1. Start up in safe mode. This will skip loading anything that isn’t default, notably third party add-ons, and also refresh some caches. See if it behaves differently. Then possibly you have other software that interferes.
2. Log in as another user. This will ignore any auxiliary files (e.g. app preferences) that were used with the default user account.

Then try playing the movie again.

While not fixes per se, these steps will narrow down where the problem lies. And that will guide the next step, on what to reset, delete, etc.

Please let us know the result of these.

perhaps this problem is occuring because of the movie itself as it is an asian movie.

The origin shouldn’t matter; it still should play normally. The iTunes Store requires that movie producers work with approved ‘Encoding Houses’, to make sure all movies conform to the applicable compatibility standards. Please contact the iTunes Store staff about issues with specific titles.

What happens when you try to play this movie? Do you get an error message? What does it say?

Does it happen for every (purchased) movie?

Thanks for the follow-up. I’m glad that you have a solution now.