So my remote stopped working almost immediately after we purchased. We've been using our phones as remotes, but is not always practical for all the family members to use. Is there a way to repair the remote, or do we need to replace it?
What is your model Apple TV? Identify your Apple TV model - Apple Support
What is your model remote? Identify your Apple TV remote - Apple Support
To charge the remote, do as described in: Charge the Siri Remote - Apple Support
To pair again if the pairing connection was lost: If your Apple TV remote isn't working - Apple Support
If the issue persists, and if you still need help, contact Apple Support.
My apple remote won't charge or turn on.
