Apple Event: May 7th at 7 am PT
For years I've had all of my messages organized by conversation in Mac Mail. Today out of the blue, when I went to click on the arrow next to a conversation, mail immediately crashed. I've troubleshooted the issue and this happens regardless of email account or folder.
Any idea what I can do to attempt to repair this? I'm running the latest version of OSX Monterey.
MacBook Pro
Lasted stable version of Monterey as of Aug 17, 2022 is now version 12.5.1.
1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.
2 - Does the issue present in this mode ?
3 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.
4 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.
5 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.
6 - If after performing each of the above steps in the order that have been presents and still have issues - please advise for possible further assistance.
Lasted stable version of Monterey as of Aug 17, 2022 is now version 12.5.1.
1 - Restart in Safe Mode. This will perform a Disk Repair, clear cache files and only load Apple Software, extensions and fonts. The boot up will be slow and can take some time - Normal.
2 - Does the issue present in this mode ?
3 - Sometimes a Safe Boot followed by a Normal Boot will just put things right.
4 - If not - there could be something in the main User Account playing up. To further isolate this - Set up users, guests, and groups on Mac. Then log out of the Main User account and log into the dummy account and test again if the issue persists.
5 - If the issue is present in the dummy account - then, this appears to be a System Wide issue on the computer.
6 - If after performing each of the above steps in the order that have been presents and still have issues - please advise for possible further assistance.
You are welcome and thank you too 🇨🇦
Excellent Trouble Shooting on your part 😀 👍 regarding Mail Butler plugin
Do come back to the Apple Support Communities ( ASC ) in the future, if / or when additional questions may arise
Thank you P. Phillips for your help. I followed all the steps and mail is working properly with the dummy account. However after looking at this the next thing I did in my normal account was disable a plugin I have within mail (Mail Butler) and this solved the issue as well. So I think I've isolated it to the plug-in. I'll proceed to uninstall and then reinstall the plug-in and see if this remedies the issue.
Again, thank you for your help.
Hellmuth.
Mac mail crashes when attempting to expand a conversation
