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Imac running Monterey 12.5 freezing and hanging on start up.

iMac freezes and hangs in E

xcel and Firefox and refuses to force quit just the coloured ball of doom displayed.

iMac 21.5″ 4K, macOS 12.5

Posted on Aug 18, 2022 5:02 AM

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2 replies

Aug 18, 2022 7:29 AM in response to Philip Hing

If a Safe Mode boot does not help please do the following:


It will help us get a good idea of what is causing your problem if you provide a report of your system, that way we do not have to play 20 questions with you. The report we are requesting does NOT provide any personal information and is extremely safe to use. Please navigate to www.Etrecheck.com and download the free version of EtreCheck. Once you have you downloaded the app and installed it, please run the report and save it. This report will help us get a good idea what has been installed on your system and help us be able to diagnose what may be wrong.


When you have your report, you can attach it when you reply to this message and we can then review it and help you determine what is needed to get your system running well again. 


For instructions on how to download your EtreCheck report and attach it to your reply to this message please click How to use the Add Text Feature When Post… - Apple Community



Imac running Monterey 12.5 freezing and hanging on start up.

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