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Need to change original user's email and password to ours.

We need to change the original user's email and password so we can update the settings and be able to use our PBS icon. We gave this AppleTV to a close friend as a Christmas present, but he doesn't want it. We have been using for about a year, but to updates settings it keeps asking for the password to his old email, which he doesn't have anymore and can't remember the pasword for it anyway.

So how can we get rid if it being his email and password and change it to just one of ours?

Apple TV 4K

Posted on Aug 18, 2022 5:18 PM

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Posted on Aug 18, 2022 6:36 PM

Apps stay linked to the account that was originally used to install them. You can delete and re-install all the apps that were installed on that friend’s Apple ID.

Else you can reset the device to factory settings and set it up “as new”, without baggage of former users. Reset or restore your Apple TV to its factory settings - Apple Support

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Question marked as Best reply

Aug 18, 2022 6:36 PM in response to Robert Farson

Apps stay linked to the account that was originally used to install them. You can delete and re-install all the apps that were installed on that friend’s Apple ID.

Else you can reset the device to factory settings and set it up “as new”, without baggage of former users. Reset or restore your Apple TV to its factory settings - Apple Support

Need to change original user's email and password to ours.

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