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Face id

Why doesn’t my Face ID work all of a sudden on my iPhone 13 pro max, I tried resetting it, new update, and the ringer is on too but still keep saying ‘ iphone lower’ ‘iPhone higher’

iPhone 13 Pro Max

Posted on Aug 19, 2022 5:24 AM

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Question marked as Best reply

Posted on Aug 19, 2022 6:56 AM

Follow these steps, testing after each step:


If that didn’t work and there were no error messages, then get live expert assistance by contacting Customer Support by phone or chat:


1 reply
Question marked as Best reply

Aug 19, 2022 6:56 AM in response to aaliyah194

Follow these steps, testing after each step:


If that didn’t work and there were no error messages, then get live expert assistance by contacting Customer Support by phone or chat:


Face id

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