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Transfer octopus card to another iPhone under different Apple id

Hello,


I had my octopus card set up in my work phone wallet which is under my work Apple ID, as I’m leaving the company I’m trying to transfer the card to my personal phone under my own Apple ID. I tried logging in my own phone with work Apple ID and adding the card, it worked only as I stay with the same ID but the card disappeared after I log into my own account. Please help!!

iPhone 11, iOS 15

Posted on Aug 19, 2022 9:28 AM

Reply
3 replies

Aug 20, 2022 7:06 AM in response to FloridaYY

  1. Did you completely remove the card from the work Apple ID account?
  2. is the Octopus card a work card or a personal card?



Issues with Wallet/If you have trouble adding a card to wallet


Device configuration

  1. Start by checking the region on your device to ensure it is correct (Settings>general>language & region - set to your region). If it is correct, you may need to select the same region again.
  2. Go to settings>general>reset>and reset all settings.
  3. Turn off your device and turn it back on.
  4. Force reboot your device (Force reboot device - Apple Support)
  5. Sometimes if you sign out of your Apple ID and back in it resolves the problem.
  6. Make sure you are using the latest iOS/macOS update.
  7. Make sure that your date and time is correct under Settings > General > Date & Time.
  8. Make sure that you are connected to a known-good network and are not connected to a VPN.
  9. Make sure that push notifications are set up correctly: Use notifications on your iPhone, iPad, and iPod touch.
  10. Make sure that your zip code is accurate under Settings > [your name] > Payment & Shipping.
  11. Check your Apple ID region to make sure it is correct. If it is correct, you may need to select the same region again. (Change your Apple ID country or region - Apple Support)
  12. A passcode is required to use the Wallet app. 
  13. You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
  14. Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support


Error messages/messages

  • If you get an error that your card is in the Wallet but does not appear go to icloud.com>sign in>go to account settings>select the device>remove Apple Pay from the device>Sign out of your Apple ID>restart the device>Sign back into Apple ID>set up Apple Pay again
  • If you get an error that you already have the maximum amount of cards in wallet with less than 12-16 cards (iPhone 8 or later) 8 Cards (all models earlier than iPhone 8) signing out of your Apple ID and back in usually resolves this issue.
  • If you are getting a message to contact the card issuer, call the bank or credit card company who issued you the card to make sure there are no restrictions on the card and have them reset the tokens as well.
  • If you are getting a message that Apple Pay services are unavailable at this time, sign out of your Apple ID and back in.


Device procedures

  1. Once all of that is completed go to these links - Adding credit or debit cards to Apple Pay - Apple Support, Set up Apple Pay - Apple Support
  2. If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support
  3. Apple Pay support can be reached here - Apple Pay Customers


Additional information

  • Add, use, and share boarding passes, tickets, and other passes in Apple Wallet, please note that passes cannot be directly added within wallet, except for QR code enabled passes. For everything else, its done either through the associated app, an email, airdrop or a link in a website.
  • If you need to change your default payment in Wallet or have other issues such as the inability to add passes you can go to these links which covers managing Wallet and wallet use.


Related links


Aug 20, 2022 7:33 AM in response to askbarnabas

Hello,


Thanks for the reply.

To answer your questions:

  1. I followed the instruction from Octopus to remove the card from the work phone where the card was originally stored and log in with the work ID on my personal phone to add the card back, it works as long as I'm logged in using the work Apple ID but not my personal ID
  2. It is a personal Octopus card, which is why I don't want to lose the money


Thanks.

Transfer octopus card to another iPhone under different Apple id

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