my messages app has frozen on my MacBook Air... help to fix

Hi jhjoh,

We appreciate you reaching out to us. We understand that your text messages on your MacBook Air are frozen.

We’d like to gather additional details that may help us be in a better position to assist you.

Are you saying that the Messages app is frozen, or are your text messages not updating?

Would you please tell us which macOS version you are using? You can use the article below as a guide.

Find out which macOS your Mac is using - Apple Support

In the meantime, we recommend that you check if the issue persists when signed in on a different user account. 

The article below can help if you do not have any other user account to test with.

Set up users, guests, and groups on Mac

If you are experiencing the issue when signed in on a different user account, we recommend that you check if the issue persists while on safe mode. 

Below is an article to help guide you through the process.

How to use safe mode on your Mac

Take care!