My complete watch is ruined but both apple support as the manager at the genius bar in apple store refuse to take responsibility and pay for the damage. It is an unsafe situation which could have lead to injury.
the estimated cost of repair is about the purchase price.
Why does apple not take their responsibility and pay for repairs ?
Apple Watch Series 3, watchOS 6
Did you buy the extended warranty? Have both the manufacturer's warranty and the extended warranty expired?
Then Apple has no obligation at this point to offer you a remedy at Apple's expense.
BTW, Apple doesn't repair Watches. They are replaced with a new or refurbished watch. Has Apple offered you an Out of Warranty purchase? That is the most that you can expect.
M1 Mac mini, macOS 12.5; Watch, series 5 GPS/cellular, watchOS 8.7; iPad Pro 2nd Gen, iPadOS 15.6; iPhone 12 Pro, iOS 15.6; TV 4th Gen, tvOS 15.6; HomePods, audioOS 15.5.1 and Airport Express w/ Airplay 2
Did you buy the extended warranty? Have both the manufacturer's warranty and the extended warranty expired?
Then Apple has no obligation at this point to offer you a remedy at Apple's expense.
BTW, Apple doesn't repair Watches. They are replaced with a new or refurbished watch. Has Apple offered you an Out of Warranty purchase? That is the most that you can expect.
M1 Mac mini, macOS 12.5; Watch, series 5 GPS/cellular, watchOS 8.7; iPad Pro 2nd Gen, iPadOS 15.6; iPhone 12 Pro, iOS 15.6; TV 4th Gen, tvOS 15.6; HomePods, audioOS 15.5.1 and Airport Express w/ Airplay 2
Carol B. wrote:
What do you mean by “swollen?”
As lithium-ion batteries age, they can swell. In the very confined space of an iPhone or Apple Watch, this can lead to the battery forcing the screen up and away from the frame. Although this doesn't happen with all very old batteries, it is not unexpected or unusual behavior. But, it's also not a reason to call the bomb squad. ;-)
eurodagen wrote:
Because of this designer fault mybwatch is useless unles i send it back to get it fixed after payment of 95€ minimum.
very bad service for conpany like apple. They dont take their responsibility.
It is not a design flaw. It's normal expected behavior.
You are certainly entitled to your opinion. I don't share it.
I asked specific questions and rather than answer them it appears you aren't here for "support", but just to complain.
Ciao, I won't waste any more time with you. Other folks here are actually looking for help.
Hello ~ I have another well made top brand name watch and I have had it for many years. When it needs the battery and the waterproof o rings replaced…I must pay for that. That is just the way that things are. Not bad service or a design flaw. Same with Apple….
~Katana-San~
Hello~ And you know that how? Replacing the battery and o rings in my watch costs about $250 and is done on a regular basis to prevent further damage to my time piece. It’s kind of like servicing my car …when the engine light comes on I do something about it before blowing up the motor. I know you are upset but at this point Apple has made a decision and little can be done about that.
~Katana-San
What do you mean by “swollen?”
You may want to check with your credit card company, if you paid for the watch that way. American Express, for example, will often automatically extend the warranty.
I’m sure learning a lot in these forums! Thanks for the explanation, IdrisSeabright.
Because of this designer fault mybwatch is useless unles i send it back to get it fixed after payment of 95€ minimum.
very bad service for conpany like apple. They dont take their responsibility.
Im here to warn/help people about the damage that can be done to “normal” behaviour of a watch
And noni have no extended warranty or what so- ever for two reaons
1 . it was a gift
2 . i never expected this from apple products 🤷
Yes indeed you replace the battery but wont get charged for a broken screen as well.
eurodagen wrote:
2 . i never expected this from apple products 🤷
This can and does happen with any brand.
Apple watch swollen
