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User profile for user: Peanutbutterflies
Peanutbutterflies Author
User level: Level 1
4 points

I can’t install a certificate that I downloaded

I received a certificate to download on my phone but when I install it I don’t get the options that I should for ex: profile downloaded. Once I download it, the only option I get is to save it or share but not to actually install. I also don’t have any touchable settings in my certificate trust settings. What am I doing wrong? The link I’m downloading from is valid. It works for everyone else but me. I have an iPhone 11 and it’s updates are current. Thanks in advance!



iPhone 11

Posted on Aug 20, 2022 9:44 PM

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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
413,916 points

Aug 21, 2022 1:01 AM in response to Peanutbutterflies

  1. Is this your corporate iPhone? Then please contact the system administrator of your corporate
  2. If it is your personal device, in that case, do you have any profile installed by your corporate/organisation/enterprise/School Management?
    1. Erase the profile added by you If you have installed a profile on your own --> Install or remove configuration profiles on iPhone - Apple ...
    2. Or please contact the system administrator of the organisation who provided the profile to you
  3. If you want to turn on SSL trust for that certificate, go to Settings > General > About > Certificate Trust Settings. Under "Enable full trust for root certificates," turn on trust for the certificate. Apple recommends deploying certificates via Apple Configurator or Mobile Device Management (MDM). --> Trust manually installed certificate profiles in iOS and iPadOS ...


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I can’t install a certificate that I downloaded

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