couldn't push contacts updated to iCloud

Question

Level 1

4 points

couldn't push contacts updated to iCloud

HI I have different version between contacts in iCloud and Mac Pro & iMac. I called support of Apple and after 2 hours, we could synchronize for all my devices (iPhone, iPad, Mac Pro and iMac). Unfortunately, the situation is similar one day after. iCloud can synchronize with iPad and iPhone and not with Mac Pro and iMac. it's really critical for me: I couldn't work without my contact updated bt Mac (it's more 1000 contacts).

Any help? thanks

MacBook Pro

Posted on Aug 21, 2022 1:15 PM

Reply

Answer 1

Best reply

askbarnabas

Level 10

103,691 points

Aug 22, 2022 9:25 AM in response to siham275

I created this User Tip as a basic framework to manage and recover Contacts - Contacts

Contacts can sometimes become scattered or multiplied when syncing or when changing devices. To ensure that contacts are always correct, follow these few simple steps. These steps include a Mac but do not include the steps for a PC. These steps include the use of iCloud and do not require purchasing additional storage. Make sure you back up your devices regularly so you have a back up to restore from if needed.

If you are missing contacts because you recently deleted an email account, add it back until you perform these steps.

Step one

(Skip to step two if you do not own an iPhone/iPad)

On iPhone/iPad

Go to settings>mail>accounts>tap any account and turn on contacts (repeat for all accounts).
Go to settings>Apple ID (your name at the top>iCloud>iCloud backup - turn on and select "back up now."
Go back to settings>Apple ID>iCloud>turn contacts off - choose to keep on device. Do not turn it back on yet!
Go to settings>mail>accounts>tap any account except iCloud - turn off contacts (repeat for all accounts).
Go to settings>mail>accounts>tap iCloud - turn on contacts. Stop here on the iPhone until you perform the Mac steps.

Step two

(Skip to step three if you do not own a Mac)

On Mac

Go to system preferences>internet accounts>tap iCloud account - turn on contacts
Go to system preferences>internet accounts> are the contacts turned on for all accounts?
Go to system preferences>iCloud>contacts - uncheck that, and then check it again and it will ask to merge. This should force it to merge all the contacts you have for the Mac.
Go to system preferences>internet accounts>tap any account that is not iCloud - turn off contacts (repeat for all accounts).
Stop there and go to iCloud.com

Step three

On iCloud.com