Hi, my partner got scammed and lost money from someone using Zoho customer assist to control her phone.
my question is, does she need to hard reset/factory reset the phone or will deleting the Zoho app be enough to stop the hacker gaining control of her phone again?
thanks
Please Contact Zoho ---> Contact Us - Zoho
By hack, if you mean remotely controlling or monitoring your device, then...
Keep the iPhone updated to the latest iOS always and never Jailbreak. That's it.
iOS / iPadOS devices cannot be hacked or infected with Virus / Malware / Spyware if it is updated to the latest iOS/iPadOS unless you have intentionally downloaded spurious software or unauthorized apps directly from the internet and installed them on your device or/and have Jailbroken.
It (Hacking) also depends on how careful are you in sharing sensitive and valuable information pertaining to your iPhone such as Passcode, Password, etc with your friends and family members.
Be careful when sharing the device's sensitive and valuable information with friends and family members.
Thumb Rules:
If you do not believe the above then my only answer is...
There are some people who still believe that the earth is flat and there are others who think no one has ever landed on the moon. What can I do about that?
Zoho customer assist scam
