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Unable to activate is coming up on my screen what does this mean

When I try to activate my daughters phone that her cousin gave to her it says Unable to activate. An update is required to activate your iPhone. Learn more at apple.com/support.

Posted on Aug 22, 2022 12:26 PM

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Question marked as Top-ranking reply

Posted on Aug 22, 2022 1:48 PM

If you want to do it all right:

Her cousin has to read -> this Apple article: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support


Then he has to remove the iPhone from his account, see this Apple article:

Check your Apple ID device list to see where you're signed in

Check your Apple ID device list to see where you're signed in - Apple Support

 

Then your daughters can sign in with her own Apple ID.


Unable to activate. An update is required to activate your iPhone.

See -> If you can't activate your iPhone or iPad (Wi-Fi + Cellular)

If you can't activate your iPhone or iPad (Wi-Fi + Cellular) - Apple Support


See also these Apple articles below:

Manually update your carrier settings on your iPhone or iPad

Manually update your carrier settings on your iPhone or iPad - Apple Support

 

Update your network provider settings manually on your iPhone or iPad

Update your network provider settings manually on your iPhone or iPad – Apple Support (UK)



 



1 reply
Question marked as Top-ranking reply

Aug 22, 2022 1:48 PM in response to sele_rodriguez

If you want to do it all right:

Her cousin has to read -> this Apple article: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support


Then he has to remove the iPhone from his account, see this Apple article:

Check your Apple ID device list to see where you're signed in

Check your Apple ID device list to see where you're signed in - Apple Support

 

Then your daughters can sign in with her own Apple ID.


Unable to activate. An update is required to activate your iPhone.

See -> If you can't activate your iPhone or iPad (Wi-Fi + Cellular)

If you can't activate your iPhone or iPad (Wi-Fi + Cellular) - Apple Support


See also these Apple articles below:

Manually update your carrier settings on your iPhone or iPad

Manually update your carrier settings on your iPhone or iPad - Apple Support

 

Update your network provider settings manually on your iPhone or iPad

Update your network provider settings manually on your iPhone or iPad – Apple Support (UK)



 



Unable to activate is coming up on my screen what does this mean

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