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I got AirPods and subscribed to free 6 months of Apple Music it expires dec 11th but I keep getting charged. Why?? That’s not free

I got AirPods June 11th, subscribed to the 6 months free. The email I received said it expires December 11th. I received a couple of emails of them charging me when my 6 months isn’t up yet? Has that happened to anyone else??? Doesn’t make sense…….

Posted on Aug 22, 2022 1:57 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 22, 2022 11:09 PM

Geminigirl83 Said:

"I got AirPods and subscribed to free 6 months of Apple Music it expires dec 11th but I keep getting charged. Why?? That’s not free: I got AirPods June 11th, subscribed to the 6 months free. The email I received said it expires December 11th. I received a couple of emails of them charging me when my 6 months isn’t up yet? Has that happened to anyone else??? Doesn’t make sense……."

-------


Troubleshooting 6 Months Apple Music:

You need to cancel the subscription, and request a refund. So, read the following...


For Financial Assistance, Contact Apple Store Support:

You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.

Apple Contact Info:

  • Contact Us - Choose Locations
  • Proceed from there, as necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)
1 reply
Question marked as Top-ranking reply

Aug 22, 2022 11:09 PM in response to Geminigirl83

Geminigirl83 Said:

"I got AirPods and subscribed to free 6 months of Apple Music it expires dec 11th but I keep getting charged. Why?? That’s not free: I got AirPods June 11th, subscribed to the 6 months free. The email I received said it expires December 11th. I received a couple of emails of them charging me when my 6 months isn’t up yet? Has that happened to anyone else??? Doesn’t make sense……."

-------


Troubleshooting 6 Months Apple Music:

You need to cancel the subscription, and request a refund. So, read the following...


For Financial Assistance, Contact Apple Store Support:

You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.

Apple Contact Info:

  • Contact Us - Choose Locations
  • Proceed from there, as necessary
  • Why the Wait: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

I got AirPods and subscribed to free 6 months of Apple Music it expires dec 11th but I keep getting charged. Why?? That’s not free

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