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Mokobrosly Author

Level 1

4 points

Goes black

My iPhone X screen goes black during a call and the only way to wake it up is to start shutting off the phone, which ends the call. Is there a fix for this?

Posted on Aug 23, 2022 1:55 AM

Top-ranking reply

MrBill3

Level 10

103,906 points

Posted on Aug 23, 2022 4:57 AM

Hello,

The screen is designed to go black while the phone is near your ear, but is supposed to come back on when away from your ear. Do you have a screen protector on your phone? If so, perhaps it is covering the proximity sensor which controls it.

If not, perform an on-line search on "proximity sensor not working" to get a list of suggestions.

If no help, have it checked:

Find Locations

Good luck.

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Goes black

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