A result of water exposure

My iPhone has been dropped in the water and , The face ID has become disabled

Posted on Aug 23, 2022 4:36 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 23, 2022 4:39 AM

You should set up your phone for service:

It can occur that you will receive the following message on your iPhone or iPad Pro : " A problem was detected with the true depth camera, FaceID is disabled"

When you're getting this error message, Make sure that you're iPhone or iPad Pro is running the latest version of iOS or iPadOS. If your device is running the latest iOS or iPadOS and you're still getting this message and FaceID is not working:  contact Apple Support to get your device serviced.


3 replies
Question marked as Top-ranking reply

Aug 23, 2022 4:39 AM in response to SGhaly

You should set up your phone for service:

It can occur that you will receive the following message on your iPhone or iPad Pro : " A problem was detected with the true depth camera, FaceID is disabled"

When you're getting this error message, Make sure that you're iPhone or iPad Pro is running the latest version of iOS or iPadOS. If your device is running the latest iOS or iPadOS and you're still getting this message and FaceID is not working:  contact Apple Support to get your device serviced.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

A result of water exposure

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.