I got hacked and it won’t let me download apps
i already did factory reset
iPhone XR, iOS 15
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i already did factory reset
iPhone XR, iOS 15
Why do you think your iPhone was hacked?
No, if you haven't jailbroken your iPhone, it's not possible.
Check ⤵️
If you think your Apple ID has been compromised
If you think your Apple ID has been compromised - Apple Support
See who has access to your device or accounts
See who has access to your device or accounts – Apple Support (UK)
Security and your Apple ID
Security and your Apple ID - Apple Support
it won’t let me download apps
If you can't make purchases or update apps, including free apps, you need to update your payment method or add a new one.
Check also ⤵️
1.
If you see a message that says "Your account has been disabled in the App Store and iTunes", contact Apple Support for help.
2.
If your payment method is declined in the App Store or iTunes Store
If your payment method is declined in the App Store or iTunes Store - Apple Support
⤵️
Get more help
3.
If your Apple ID is locked or disabled
If your Apple ID is locked or disabled - Apple Support (CA)
-> Get a verification code and sign in with two-factor authentication
Get a verification code and sign in with two-factor authentication - Apple Support
4.
If you can't connect to the App Store, iTunes Store, or other Apple services
If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support
-> If you tried all of the above steps and you still can’t connect, contact Apple Support.
Why do you think your iPhone was hacked?
No, if you haven't jailbroken your iPhone, it's not possible.
Check ⤵️
If you think your Apple ID has been compromised
If you think your Apple ID has been compromised - Apple Support
See who has access to your device or accounts
See who has access to your device or accounts – Apple Support (UK)
Security and your Apple ID
Security and your Apple ID - Apple Support
it won’t let me download apps
If you can't make purchases or update apps, including free apps, you need to update your payment method or add a new one.
Check also ⤵️
1.
If you see a message that says "Your account has been disabled in the App Store and iTunes", contact Apple Support for help.
2.
If your payment method is declined in the App Store or iTunes Store
If your payment method is declined in the App Store or iTunes Store - Apple Support
⤵️
Get more help
3.
If your Apple ID is locked or disabled
If your Apple ID is locked or disabled - Apple Support (CA)
-> Get a verification code and sign in with two-factor authentication
Get a verification code and sign in with two-factor authentication - Apple Support
4.
If you can't connect to the App Store, iTunes Store, or other Apple services
If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support
-> If you tried all of the above steps and you still can’t connect, contact Apple Support.
I got hacked and it won’t let me download apps