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I got hacked and it won’t let me download apps

i already did factory reset

iPhone XR, iOS 15

Posted on Aug 23, 2022 8:49 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 23, 2022 9:02 AM

Why do you think your iPhone was hacked?

No, if you haven't jailbroken your iPhone, it's not possible.

Check ⤵️

If you think your Apple ID has been compromised

If you think your Apple ID has been compromised - Apple Support


See who has access to your device or accounts

See who has access to your device or accounts – Apple Support (UK)

 

Security and your Apple ID

Security and your Apple ID - Apple Support

 

it won’t let me download apps

If you can't make purchases or update apps, including free apps, you need to update your payment method or add a new one


Check also ⤵️

1.

If you see a message that says "Your account has been disabled in the App Store and iTunes", contact Apple Support for help.


2.

If your payment method is declined in the App Store or iTunes Store

If your payment method is declined in the App Store or iTunes Store - Apple Support

⤵️

Get more help

  • If you disputed a charge from the App Store or iTunes Store, contact your financial institution again to authorize that charge and future purchases from the App Store or iTunes Store.
  • If you're outside of the United States, you might need to contact your financial institution to allow international purchases.
  • In some countries and regions, your payment method might be declined because of changes to local law. Learn about billing and purchases in Europe or what to do if your card is declined in India.
  • If you still need help, contact Apple Support.


3.

If your Apple ID is locked or disabled

If your Apple ID is locked or disabled - Apple Support (CA)

-> Get a verification code and sign in with two-factor authentication

Get a verification code and sign in with two-factor authentication - Apple Support


4.

If you can't connect to the App Store, iTunes Store, or other Apple services

If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support

-> If you tried all of the above steps and you still can’t connect, contact Apple Support.

 






1 reply
Question marked as Top-ranking reply

Aug 23, 2022 9:02 AM in response to Rod5454

Why do you think your iPhone was hacked?

No, if you haven't jailbroken your iPhone, it's not possible.

Check ⤵️

If you think your Apple ID has been compromised

If you think your Apple ID has been compromised - Apple Support


See who has access to your device or accounts

See who has access to your device or accounts – Apple Support (UK)

 

Security and your Apple ID

Security and your Apple ID - Apple Support

 

it won’t let me download apps

If you can't make purchases or update apps, including free apps, you need to update your payment method or add a new one


Check also ⤵️

1.

If you see a message that says "Your account has been disabled in the App Store and iTunes", contact Apple Support for help.


2.

If your payment method is declined in the App Store or iTunes Store

If your payment method is declined in the App Store or iTunes Store - Apple Support

⤵️

Get more help

  • If you disputed a charge from the App Store or iTunes Store, contact your financial institution again to authorize that charge and future purchases from the App Store or iTunes Store.
  • If you're outside of the United States, you might need to contact your financial institution to allow international purchases.
  • In some countries and regions, your payment method might be declined because of changes to local law. Learn about billing and purchases in Europe or what to do if your card is declined in India.
  • If you still need help, contact Apple Support.


3.

If your Apple ID is locked or disabled

If your Apple ID is locked or disabled - Apple Support (CA)

-> Get a verification code and sign in with two-factor authentication

Get a verification code and sign in with two-factor authentication - Apple Support


4.

If you can't connect to the App Store, iTunes Store, or other Apple services

If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support

-> If you tried all of the above steps and you still can’t connect, contact Apple Support.

 






I got hacked and it won’t let me download apps

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