My iPad fell off a short cabinet and won’t turn on. No damage. It was fully charged. Screen is black. I tried to restart by holding power & Home button for up to 2 mins multiple times but nothing happens. Any suggestions?
iPad Pro 11-inch Wi-Fi
As described, having been dropped, internal damage is perhaps likely. However, a methodical approach to restart is recommended so as to rule-out something less serious…
Connect your iPad to its Power Adapter and allow the iPad to charge, undisturbed, for at least an hour. While still connected to external power, try a forced-restart:
If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad restarts, but isn’t working correctly after you restart it, see the iPad Support website.
If you continue to experience difficulties, you will need to seek assistance directly from from Apple Support. You can contact the Support Team to obtain additional advice using the Get Support link at top-right of this page.
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad - and if repair is required, you can explore your available options:
As described, having been dropped, internal damage is perhaps likely. However, a methodical approach to restart is recommended so as to rule-out something less serious…
Connect your iPad to its Power Adapter and allow the iPad to charge, undisturbed, for at least an hour. While still connected to external power, try a forced-restart:
If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad restarts, but isn’t working correctly after you restart it, see the iPad Support website.
If you continue to experience difficulties, you will need to seek assistance directly from from Apple Support. You can contact the Support Team to obtain additional advice using the Get Support link at top-right of this page.
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad - and if repair is required, you can explore your available options:
Mom3teens Said:
"IPad won’t turn on: My iPad fell off a short cabinet and won’t turn on. No damage. It was fully charged. Screen is black. I tried to restart by holding power & Home button for up to 2 mins multiple times but nothing happens. Any suggestions?"
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Troubleshoot the iPad’s Power:
Rather than getting this serviced right away, save a few by troubleshooting the iPad’s power:
A. Back Screen:
Try the tips at these Apple Support links:
B. iPad Power:
Try the tips at these Apple Support links:
Time to use the “Get Support” link, at the very top right hand corner of every Apple Support Community Wrbpage , and male an appointment with your nearest, local Apple Store location to have your iPad diagnosed and options presented to you.
Sorry & Best of Luck to You!
IPad won’t turn on
