I've recently updated my MacBook Pro to Monterey 12.5.1. The Home App has not updated or refreshed since then and so is not showing HomeKit devices that are visible on my iPhone and iPad. I am signed into iCloud with the same Apple ID on my laptop and iPhone and iPad. Can anyone suggest any troubleshooting steps I should take to resolve this issue?
Thanks in advance for any help.
MacBook Pro
Good work on your part 👍 and perhaps one more go at it before moving forwards.
Sign Out of iCloud completely .
Shutdown computer and pause 10 seconds.
Power up again and pause 10 seconds before signing back into iCloud.
This is an attempt a Force Sync of the entire iCloud configuration
Good work on your part 👍 and perhaps one more go at it before moving forwards.
Sign Out of iCloud completely .
Shutdown computer and pause 10 seconds.
Power up again and pause 10 seconds before signing back into iCloud.
This is an attempt a Force Sync of the entire iCloud configuration
Thanks for the suggestion. Yes, I have both restarted and shut down and restarted since the upgrade. I haven't tried the restart in safe mode until now and I'm having difficulty doing this. It's press and hold the shift key during restart isn't it?
Thanks for the screen shot. No, I would have recognised that as prompting the firmware password. Each time I attempt safe restart the mac restarts normally. I've also tried to start up in safe mode with the same result, a normal start up to a log-in screen.
User wrote "Might this be because I have a firmware password set? "
So based upon this specific information and terminology - reasonable to conclude as per previous linked information
With the computer Totally shutdown and not a Restart the provided method should work.
Above is dependent on using the Builtin Keyboard and not a Bluetooth Keyboard as Bluetooth Keyboard is iffy at best in the situation.
Ok, so I've removed the firmware password, successfully restarted in safe mode and the Home App is still not updated as it is on my other devices. I also tried to uncheck Home in my iCloud settings, restarted my MBP and rechecked Home. No change there either. I think the next step is to update my Time Machine backup and reinstall macOS. Unless anyone can suggest another way of forcing the Home App to resync with iCloud? This is really far more difficult than I ever imagined.
You are welcome and thank you too 🇨🇦
Do come back to the Apple Support Communities ( ASC ) in the future, if / or when additional questions may aris
Are the iDevices all running the latest stable version of iOS Aug 17, 2022 iOS 15.6.1
Below is the Home Application version 6.0 information running the latest stable version Monterey version 12.5.1
Hi, yes, all devices are running the latest releases. Strange eh?
If you haven’t restarted since the upgrade, do so.
Restart in safe mode followed by a normal start up.
Check App Store for updates
Thank you for the link. For some reason, I am having difficulty in restarting in safe mode. Might this be because I have a firmware password set?
Thanks. I'll remove the firmware password and try again on the built-in keyboard (I'm using a MBP).
Yes and please do keep us posted on the outcome - time permitting
Home app on macOS has not updated after upgrade to Monterey
