iPad Pro keeps refreshing (and deleting) while working on a .pdf

I am trying to add text to a .pdf (it’s just a form) and I need to add test via a text box because it’s too small to write with the stylus. I get maybe a row or two in and the stupid iPad keeps refreshing the page and deleting everything I just added. Is there some way to manually save after I enter text on each box? It’s saving SOME stuff as when I first entered info via drawing the drawing is saved but when I delete the drawing and try to add text boxes the text just keeps refreshing and reverting back to the previous drawing


(it’s also iPad Pro 4th gen 2020, but for some reason the drop down menu only goes as high as 3rd gen)

iPad Pro 12.9-inch, 3rd Gen, Wi-Fi, Cell

Posted on Aug 24, 2022 6:28 AM

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5 replies

Aug 29, 2022 1:39 PM in response to Howmander

Good afternoon Howmander,


Has this PDF form been downloaded to your iPad, or are you trying to fill something out online? Is the issue with Markup happening with just this particular PDF?


It might be helpful for you to speak with an AppleCare technical advisor about this issue. Click the link below, choose the phone number for your region from the list, and call when it is convenient.


Contact Apple for support and service


Take care.


Aug 25, 2022 10:09 AM in response to Howmander

Greetings Howmander,


Thanks for posting in Apple support Communities. To clarify, are you using a particular app or Markup when trying to add text to the PDF? This resource may be helpful


if you're using Markup: Add typed text, shapes, and signatures with Markup on iPad


If you're using another method, please provide us with those details. Having this information will allow us to determine the next best steps to take.


We look forward to your response.

Take care!






Aug 29, 2022 4:58 PM in response to judysings

Hi there, yes, the pdf has been downloaded to my iPad and saved in the Files app (and yes, it was saved to my iPad, not residing in iCloud) and no, it’s actually every single pdf I ever try. The only difference is sometimes I have much fewer text boxes to add so sometimes I can finish and exit before any refreshing happens, but most do the time I do not

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iPad Pro keeps refreshing (and deleting) while working on a .pdf

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