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My phone keeps shutting off randomly and I need help updating it

why Does my phone keep shutting off randomly

iPhone XR, iOS 15

Posted on Aug 24, 2022 6:11 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 24, 2022 9:37 PM

You may have a poor battery condition which cannot provide sufficient power for peak performance. What is the Battery Health of your iPhone? Open Settings  Battery  Battery Health and let us know which percentage you see for Maximum Capacity. Also note what is written under Peak Performance. If your battery's Maximum Capacity shows a value of 80% or less, then it has gone through its lifecycle and therefore should be replaced, according to Apple.


Axel F.

2 replies
Question marked as Top-ranking reply

Aug 24, 2022 9:37 PM in response to Pauly2003

You may have a poor battery condition which cannot provide sufficient power for peak performance. What is the Battery Health of your iPhone? Open Settings  Battery  Battery Health and let us know which percentage you see for Maximum Capacity. Also note what is written under Peak Performance. If your battery's Maximum Capacity shows a value of 80% or less, then it has gone through its lifecycle and therefore should be replaced, according to Apple.


Axel F.

My phone keeps shutting off randomly and I need help updating it

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