how to fix tv app

Question

how to fix tv app

When the app's player opens, I don't get a picture of the content, but smeared colors. I see promos without a problem.

iMac 27″, macOS 12.5

Posted on Aug 24, 2022 9:18 PM

Reply

Answer 1

DiZoE

Level 4

3,009 points

Aug 24, 2022 11:09 PM in response to yoramfromtel aviv

Hey again! Thanks for all the info, that helps! Especially that similar behavior occurs in other apps.

I have seen this before, especially if remote viewing/conferencing software is installed on the Mac. (Such as ones companies use, or otherwise like Zoom, etc.) Do you use anything like that? For work? Or otherwise?

Thats also why I asked if you keep other devices connected, such as an external monitor / projector or streaming to Apple TV, etc. These may all interfere with that. If so, I’d disable those devices or settings to see if any difference.

For this, if those questions aren’t relevant, it may simply be resolved by resetting the NVRAM:

Reset NVRAM on your Mac - Apple Support

If that fails, I may try testing on another admin account, or in Safe Mode to further isolate the cause of the issue:

Set up users, guests, and groups on Mac - Apple Support

Start up your Mac in safe mode - Apple Support

Reply

Answer 2

DiZoE

Level 4

3,009 points

Aug 24, 2022 11:51 PM in response to yoramfromtel aviv

Hey again! No worries, glad to help out.

Here is an official resource from Apple:

If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support

I’m still not clear if this happens no matter what content you are trying to play, but if that article doesn’t fix it, or the steps I mentioned, I have a few more suggestions if needed, thanks.

Reply

Answer 3

Aug 24, 2022 10:26 PM in response to DiZoE

I subscribed to Apple One

I am on imac 27 late 2020 the operating system is up to date

There is no problem with an Apple TV connected to a TV.

I can only see the Apple Tio logo and then the player is washed out in color.

I can see the titles at the end of the chapters without a problem.

I see promos without a problem.

I tried everything possible that I could find and nothing helped.

It only happens when I try to watch on the imac

I tried to take a screenshot via the shortcut

And for some reason I didn't get the colors that cover the player

Only black and white. Even weirder.

many thanks

Reply

Answer 4

DiZoE

Level 4

3,009 points

Aug 24, 2022 10:13 PM in response to yoramfromtel aviv

Hey there!

I think I can see what you’re referring to, but may need more information.

So this is when trying to play a program within the Apple TV app?

Does this happen for all videos?

Do you use external displays? Or even Airplay to other devices in the home?

Do other media apps do the same?

And finally, have you done any troubleshooting steps to isolate the issue? This may help, as well as a screen shot or picture if possible, thanks!

Reply

Answer 5

Aug 24, 2022 11:31 PM in response to DiZoE

Except for external disks for storage

and CalDigit ThunderboltTM Station 3

Nothing is connected to the computer.

I did the actions you suggested

NVRAM Safe Mode another admin account

I did not check this operation users, guests, and groups. i will try.

Thank you very much for your willingness to help and for your time.

Yoram

Reply

Answer 6

Aug 25, 2022 6:25 AM in response to DiZoE

And yes, it happens in all apple one content

I see the streaming of Apple events without a problem.

Actually, I'm not sure that I tried to watch through the tv app on the computer the streams of the previous events.

I will soon have orders to check it out. lol

Apple music works without problems

Also the app store.

The only thing that comes to mind, I see the translation, and I see the logo at the beginning and the titles at the end. Something in streaming is blocked. On my side there is no problem, my connection is very fast to the net. I can see the Apple TV without a problem. Maybe we'll screw something up with the permission of the software.

New group and user didn't help.

I reinstalled the operating system. Not a clean install.

command + r

And that didn't help either.

I will go through the links you sent me.

It doesn't matter that much if it works.

It's just that it started to make me very curious as to why it doesn't work. LOL

many thanks. Have a good weekend

If a miracle happens you will be the first to know.

Reply

Answer 7

DiZoE

Level 4

3,009 points

Aug 25, 2022 9:32 PM in response to yoramfromtel aviv

Testing from an external monitor is a good test as I said just a bit ago. And you did mention the same in Safari.......was this a different website? Or were you at tv.apple.com? Testing both tv.apple.com and other websites may also help to reveal the source of the cause, cheers.

Reply

Answer 8

Aug 25, 2022 6:49 AM in response to yoramfromtel aviv

This is a screenshot from my mobile from the software player.

Reply

Answer 9

Aug 24, 2022 10:40 PM in response to yoramfromtel aviv

This does not happen in any other app

I hear the sound

and sees the translation without problems

In my area apple one should work

Reply

Answer 10

Aug 24, 2022 10:43 PM in response to yoramfromtel aviv

This happens not only in the app

It also happens through Safari.

again. many thanks

Reply

Answer 11

DiZoE

Level 4

3,009 points

Aug 25, 2022 12:58 PM in response to yoramfromtel aviv

No worries!

Another good test would be to connect an external display, to extend the desktop. Move the Apple TV window to the external display and see if a difference. You too, have a good weekend!

Reply

how to fix tv app

Similar questions