I got a new IPhone 13 at Verizon today. Now, I can not send or receive messages and I can not make a call either

I upgraded to a new IPhone 13 today from the Verizon store. I can not call or send messages now. Help???

iPhone 13, iOS 15

Posted on Aug 24, 2022 11:13 PM

Reply
3 replies

Aug 24, 2022 11:15 PM in response to Unlucky13swc

Try these steps first

  1. Restart your device: ... 
  2. Check your network connection. ... 
  3. Check with your carrier to see if the type of message you're trying to send, like MMS or SMS, is supported.
  4. If you're trying to send group MMS messages on an iPhone, go to Settings > Messages and turn on MMS Messaging.

More items...


If you can't send or receive messages on your iPhone, iPad, or ...

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I got a new IPhone 13 at Verizon today. Now, I can not send or receive messages and I can not make a call either

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