FCP Hangs And Beachballs When Skimming Clips - EtreCheckPro Report Attached

FCP 10.6.4

MacOS Monterey 12.5

MBP 13" 2020 (2.3 GHz Quad-Core Intel Core i7, 32 GB RAM, Inter Iris Plus Graphics 1536 MB)


When I try to skim a video clip FCP will hang and the beach ball appears and stops responding. It has to be closed via Force Quit and is currently unusable. This usually happens when I try to skim the first video clip that I import. The clip will not play back either.


I do have Chrome and CleanMyMac X installed.


Please help!


EtreCheckPro Report


MacBook Pro

Posted on Aug 26, 2022 1:20 PM

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Posted on Aug 26, 2022 1:50 PM

You may have diagnosed the issue yourself with Chrome and CMM. I would completely remove Chrome following the instructions at https://chromeisbad.com Simply trashing the app is not enough to get rid of the keystone agents. Uninstall CMM, although it may have done damage to the system that will require a clean macOS reinstall to fix.


Once those have been removed, drag FCP to the Trash and download a fresh copy from the App Store. Upon launch, hold command and option to reset FCP prefs. It will open the default Untitled library. Reopen the library you were working on, set the prefs back to the way you like and see if things are better.


Looks like you are very close to a full drive. Recommended free space is 15%.

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Question marked as Top-ranking reply

Aug 26, 2022 1:50 PM in response to SoutheastOverlandAdventures

You may have diagnosed the issue yourself with Chrome and CMM. I would completely remove Chrome following the instructions at https://chromeisbad.com Simply trashing the app is not enough to get rid of the keystone agents. Uninstall CMM, although it may have done damage to the system that will require a clean macOS reinstall to fix.


Once those have been removed, drag FCP to the Trash and download a fresh copy from the App Store. Upon launch, hold command and option to reset FCP prefs. It will open the default Untitled library. Reopen the library you were working on, set the prefs back to the way you like and see if things are better.


Looks like you are very close to a full drive. Recommended free space is 15%.

Sep 19, 2022 3:52 PM in response to SoutheastOverlandAdventures

Just want to add that I have the exact same issue with the exact same MacBook. I can recreate this issue consistently with footage from the GoPro Hero 10 and it appears to also happen with certain flavors shot on the GoPro Hero 11 (though the new 10-bit encoded footage so far appears to only intermittently have this issue). I've also recreated the issue in iMovie.


I have been working on this issue off and on with Apple since April. It only appears to happen on late Intel-era MacBooks. I've even gone to the trouble of completely reinstalling Monterrey to a second APFS Volume, installing no other apps but Final Cut Pro, and then recreated the issue. In addition, if you try and transcode the footage in Final Cut, sometimes it will hang even though Final Cut appears to be functional. Thanks to a random commenter on YouTube, I learned that if you Force Quit VTDecoderXPCService in Activity Monitor, it will allow the transcode to continue.


I'd be curious if you also have the issue when trying to playback GoPro footage (I noticed GoPro's Quik software listed in your EtreCheck report, so I assume this is the case). Nevertheless, I think if you haven't already, you should call into Apple Support and very patiently explain to them what you're experiencing. The more we can call attention to this, hopefully the quicker we'll get a resolution.


PS- I also have a ticket opened with GoPro's escalation support and although they've been very kind, they haven't been very forthcoming, even going so far to say they cannot recreate the issue in-house. This apparently started happening after a December 2021 firmware update and they also claim no changes were made in the codecs. The camera still shows as "supported" on Apple's website.

Sep 19, 2022 6:45 PM in response to SoutheastOverlandAdventures

Thanks for the quick reply and I really hope what you found will help someone! I have to disagree though that Final Cut only supports HEVC from an Apple device. Further in the release notes in the link you’ve provided shows that later releases support HEVC from other cameras, specifically Canons XF-HEVC format. And I can edit HEVC files from other cameras / recorders (DJI Mavic Air 2, Canon C70, Canon R7, and Atomos Ninja V, to name a few) and the native video files playback in Final Cut without issue.


And sadly, I’m not even shooting 5.3K. This is happening for me on basically any resolution / frame rate the Hero10 shoots in HEVC. But what’s weird is I can playback HEVC files recorded with the same Hero10 prior to a December firmware update for the camera. And I could downgrade but then I lose support for the Lens Mod and Volta.


Again, I’m very glad you’ve found a solution but sadly, I still think this is an issue with Final Cut. When I did the clean install, neither Chrome nor CleanMyMac were installed (and I don’t have CleanMyMac installed anyways) so I’m afraid those won’t apply here.


And yes, transcoding is a definite workaround but 1) I am concerned with lossy codecs despite any third party software claims and 2) on certain shoots it can add hours to my workflow.

Sep 19, 2022 7:17 PM in response to Voltaic

Good to know on the HEVC support from other devices - I admit I stopped reading the article when I saw that bullet 10.4 about Apple only devices!


Totally agree on transcoding and loss, it didn't really matter for my use (Instagram reels) given the size, but if I had to transcode multiple clips it would take forever and isn't a realistic workflow.


If you do figure out the issue please update the thread, I would like to know about it as my MBP is my only editing machine. O hope you are able to figure it out given the time put into trying to work with Apple and GoPro.

Sep 19, 2022 6:30 PM in response to Voltaic

@Voltaic - Thanks for your comment. So I was able to figure out what was causing this issue and (for me atleast) either Chome or CleanMyMac. It is the clip from the GoPro, and the HEVC/H.265 compression codec that the Hero 10 (and I assume the Hero 11) uses for the 5.3k resolution video. I did call Apple support and esclated through a couple of tiers until I got someone who told me the issue was with the clip, but I didn't believe them at first and kept digging to see if I could figure out the root cause myself.


According to the release notes for Final Cut, as of 10.4 it only supports HEVC video from Apple devices.


Final Cut Pro release notes - Apple Support


To confirm this was the problem, I took the 5.3k clips that were causing Final Cut to stop responding and converted them to use H.264 compression at 4k resolution using Handbrake. All of the clips I coverted worked normally and Final Cut didn't stop responding and crash.


This article outlines the settings to use in Handbrake (which is free) - https://havecamerawilltravel.com/gopro/convert-hevc-h265-video-codec


This is a paid app also that can covert HEVC/H.265 that claims to be lossless - https://videoconverter.wondershare.net/ad/wondershare-video-converter-ultimate.html


Sometime I can play the 5.3k clips back with Quicktime, sometimes they cause it to stop responding also and require a force quit.


Hopefully Apple will add HEVC support for video from non-Apple devices, but who knows when that might come. It seems that a pro-level video editing app should have support for the codec. Buying the Hero 10 kind of seems like a waste now since I can't shoot anything in 5.3k. You can change the codec setting on the GoPro to shoot H.264, but it only is available for certain resolutions, but 4K 30 FPS is supported for it. For the full list check out this article - https://havecamerawilltravel.com/gopro/gopro-hero10-black-hevc-h-264/.


I meant to add these details to this post so thanks for the reminder, hopefully this info helps you as well,

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FCP Hangs And Beachballs When Skimming Clips - EtreCheckPro Report Attached

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