The trackpad/cursor on my M1 2020 macbook air constantly freezes.

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Level 1

5 points

The trackpad/cursor on my M1 2020 macbook air constantly freezes.

About 70% of the time after the computer has been "asleep", the cursor will be frozen on screen and the touch pad inactive. Connecting a mighty mouse will move the cursor and work as it should, but track pad remains frozen. Only way to get track pad and cursor to respond is to do a reboot. It does not freeze mid-use. In my experience this happens after computer has been "closed" and asleep. I also notice that if I'm using the Mighty Mouse and disconnect it, the track pad will not be responsive without a reboot. Sometimes I have to reboot more than once in both scenarios. 95% of the time I use my computer I do not want to use a mouse. This has been happening regularly now almost since I bought the computer. Has anyone dealt with this. I've been an Apple user since the very beginning - and of course, this is the first time I opted out of Apple Care. So dumb. I was on a tight budget during COVID and had virtually never used it before so took my chance.

MacBook Air

Posted on Aug 27, 2022 9:57 AM

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Answer 1

brbo

Level 8

38,569 points

Aug 30, 2022 5:29 PM in response to ms.L

Hi ms.L

Welcome to the Apple Community:

We are all Apple users, like yourself.

Commiserations !

Apple Support articles online:

If the pointer doesn’t move when using the trackpad with Mac – Apple Support

Could this option have been triggered ?

Ignore built-in trackpad when mouse or wireless trackpad is present

Change Mouse & Trackpad preferences for accessibility on Mac – Apple Support

Re: "Has anyone dealt with this".

Community Discussion Thread:

Trackpad not working after upgrade to Mon… - Apple Community

Older (2009) Community Discussion Thread, with various suggestions, and some successes.

Trackpad Issues! - Apple Community

All the best :-)

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Answer 2

brbo

Level 8

38,569 points

Sep 1, 2022 4:59 PM in response to ms.L

Thank you replying, and for letting us know about your efforts.

Thank you too, for trying the suggestions ... commiserations on not coming across a solution so far.

Re: Any other ideas?

Sorry ... nothing else springs to mind (Am no expert, however)

Re: I bought the computer at the Apple store about a year ago. I need to check.

With a serial number, you can check your Service and Support Coverage online:

https://checkcoverage.apple.com/au/en/;jsessionid=node0525iculj19xds7x41izqlawf3077853.node0

How to find serial number:

Identify your MacBook Air model – Apple Support

Or: If you have your Mac's original packaging, you can check the barcode to find the serial number.

You can also find your Mact's serial number on the original product receipt or invoice.

(Eg: Search for eMails from Apple)

______________________________________

If needed:

Product Service and Repair Information - Official Apple Support

You may want to take your Mack to an Apple Store for checking:

a Genius Bar reservation is recommended:

Genius Bar Reservation and Apple Support Options - Apple

or try phoning Apple Support:

See a list of Apple phone numbers around the world.

Contact Apple for support and service - Apple Support

Cheers :-)

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Answer 3

ms.L Author

Level 1

5 points

Sep 1, 2022 9:05 AM in response to brbo

Hello brbo. Thank you for trying to help. I've been a part of this community for 30+ years - and it's always helpful. I double checked through each of the scenarios you offered above and none of them are the culprit. I was super hopeful that maybe the Accessibility setting was the culprit, but, no, the option to ignore track pad when mouse sensed was not turned on.

Any other ideas? Again, without apple care I'm not sure I'll be able to fix this. I bought the computer at the Apple store about a year ago. I need to check.

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The trackpad/cursor on my M1 2020 macbook air constantly freezes.

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