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Won’t let me sign into iTunes to update

Hi! So i broke my old phone and my friend gave me her extra one but it won’t let me update any of my apps or sign into iTunes to do so but allows me to download new apps. Just wondering how i could fix it.

iPhone 11, iOS 15

Posted on Aug 27, 2022 1:17 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 27, 2022 1:27 PM

Your friend has to read -> this Apple article: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support

 

Then he has to remove the iPhone from his account, see this Apple article:

Check your Apple ID device list to see where you're signed in

Check your Apple ID device list to see where you're signed in - Apple Support

 

Then you can sign in with your own Apple ID.



1 reply
Question marked as Top-ranking reply

Aug 27, 2022 1:27 PM in response to Lexi0928

Your friend has to read -> this Apple article: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch

What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support

 

Then he has to remove the iPhone from his account, see this Apple article:

Check your Apple ID device list to see where you're signed in

Check your Apple ID device list to see where you're signed in - Apple Support

 

Then you can sign in with your own Apple ID.



Won’t let me sign into iTunes to update

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