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My account was disabled. How do I add new card. Every time I add new card info I get the same msg that my account has been disabled. Thanks

iPhone 12, iOS 15

Posted on Aug 28, 2022 7:47 AM

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Question marked as Top-ranking reply

Posted on Aug 28, 2022 7:49 AM

Hello ~ Go ahead an contact support as this is Apple’s way to let you know that there may be an issue with your account.


If you see a message that says 'Your account has been disabled in the App Store and iTunes'


Contact through link or by going to upper right hand corner and click on Get Support or:


Contact Apple for support and service


~Katana-San~

2 replies
Question marked as Top-ranking reply

Aug 28, 2022 7:49 AM in response to Barekat

Hello ~ Go ahead an contact support as this is Apple’s way to let you know that there may be an issue with your account.


If you see a message that says 'Your account has been disabled in the App Store and iTunes'


Contact through link or by going to upper right hand corner and click on Get Support or:


Contact Apple for support and service


~Katana-San~

Aug 28, 2022 7:49 AM in response to Barekat

See -> If you see a message that says "Your account has been disabled in the App Store and iTunes", contact Apple Support for help.


Check also ⤵️

1.

If you can't make purchases or update apps, including free apps, you need to update your payment method or add a new one


2.

If your payment method is declined in the App Store or iTunes Store

If your payment method is declined in the App Store or iTunes Store - Apple Support

⤵️

Get more help

  • If you disputed a charge from the App Store or iTunes Store, contact your financial institution again to authorize that charge and future purchases from the App Store or iTunes Store.
  • If you're outside of the United States, you might need to contact your financial institution to allow international purchases.
  • In some countries and regions, your payment method might be declined because of changes to local law. Learn about billing and purchases in Europe or what to do if your card is declined in India.
  • If you still need help, contact Apple Support.


3.

If your Apple ID is locked or disabled

If your Apple ID is locked or disabled - Apple Support (CA)

-> Get a verification code and sign in with two-factor authentication

Get a verification code and sign in with two-factor authentication - Apple Support


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