Edison Mail

Hi mustraline,

We're happy to provide some assistance.

To uninstall Edison Mail on your iPhone, check out the link below.

Delete apps on your iPhone, iPad, and iPod touch - Apple Support

To perform the troubleshooting actions recommended by the article above, please read through and complete the steps in the section titled "How to delete an app."

We recommend these steps because they help move our troubleshooting efforts towards a resolution by directly addressing the issue you initially reached out to the community about, which is wanting to uninstall the Edison Mail app from your iPhone.

If the original problem persists after trying our suggested troubleshooting steps, provide us with specifics on what you see for more help, and we will continue from there.

Thanks for using the Apple Support Communities.

Cheers!

Go to Settings/General/VPN & Device Management. Do you see a profile for Edison Mail? If you do, tap on it and delete it.

mustraline,

Thanks for letting us know. Next, can you tell us if your wife is checking her email via the Apple Mail app or Safari? If she’s checking her email via the Apple Mail app on her iPhone, ask her to try the steps in the links below, followed by retesting, and let us know if she’s still experiencing the same problem.

If you can’t send email on your iPhone, iPad, or iPod touch

Restart your iPhone

While a restart can seem unimportant, it can actually resolve many minor issues with the device.

If she’s checking her email via the Safari app, try the steps below, and then try logging into her email account via the web portal, and let us know the outcome.

Thanks for using the Apple Support Communities.

Clear the history and cookies from Safari on your iPhone, iPad, or iPod touch

Cheers!

Hey mustraline.

While that may occur, it also might not, so to get out in front of that, it might be best to Get Support directly from Apple moving forward. They can work with you to get a better idea of what is happening and how to ensure that it stops, so you can get back to enjoying your email.

Take care.