iPhone 4 Photo's & Video Rotating Sideways In Email

When I take photo's & video's holding my iPhone 4 straight up and down (portrait mode), the iPhone 4 rotates photo's and video's sideways when emailed from iPhone to another person's email address. Has anyone else had this problem? The photo's & video's look perfect when viewing on the iPhone but turn out sideways when emailed.

I called Apple support about this and they said it was likely a software problem, but said not enough compliants have come in to push a priority fix for it. They said a future iOS update may fix the problem.

I spent $299 for my phone and I want this fixed. What recourse do I have? I've had the phone for about 6 weeks. Any advice?

iPhone 4, iOS 4, updated to iOS 4.0.1

Posted on Aug 12, 2010 7:44 AM

Reply
75 replies

Dec 30, 2010 10:02 AM in response to TennisGuy007

I use iPhone 3gs, with OS 4.0.2, and have the same problem.

MMS messages have the correct orientation, but when photos taken in portrait mode are sent in emails, they arrive rotated to landscape mode.

There is no way to correct for this in code, because you can not guess the user's original intentions.

Apple: this is clearly a great oversight on your part, please elevate the priority on this problem.

Jan 7, 2011 10:34 AM in response to Tom Alperin

Sorry, I guess I read your question too quickly. As you suspect, the iPhone uses the orientation flag, which Quicktime recognizes. That's why it works in Quicktime. There are still a lot of applications that don't recognize the orientation flag though, which is why you get the rotation. Those applications usually default to landscape mode in a particular direction, which tends to be landscape with the camera position in the upper left.

The only real options at this point is to either always take photos or videos with the camera in the upper left while holding in landscape, or by setting the orientation explicitly by doing a rotate and resaving the image/video. The other option would be for all programs to utilize the orientation flag, but I'm sure it'll be a while before that happens.

Mar 19, 2011 9:28 AM in response to TennisGuy007

I have the same issue. I went on a vacation and took many photos with my iPhone running iOS 4.0. When I emailed them to my family and friends, orientation was wrong in several of them -- basically whenever I physically rotated the phone away from its standard orientation, the orientation is wrong. The thumbnails in gmail are correct, but when the image is opened in gmail (even on a Mac), the images are rotated (or even upside down).

This is very annoying.

Like several people wrote, the reason for this is that Apple is now no longer physically rotating the pixels (since iOS 4.0), but instead uses an orientation tag. The actual pixels under iOS 4.0 are in the wrong orientation -- and it is only the orientation tag that can save your viewer from displaying it wrong. Many viewers don't support such a tag, especially under Windows, so the tag gets ignored, and the image displays wrong. The old solution of physically rotating the pixels was actually a lot better!

Apple, consider fixing this. Yes, it may take swallowing your pride and reverting back to the old pre-iOS 4.0 way (which worked perfectly!), but sometimes, this is exactly what it takes.

I took beautiful photos and I am now frustrated that my friends and family cannot view them properly. There is no easy workaround -- half of the pictures I already took are in a wrong orientation and can't be fixed easily. For future images, basically I am stuck with remembering to take pictures in landscape. It is annoying to have such a constraint, on a phone equipped with accelerometers and boasting its smart orientation capabilities..

Oct 24, 2011 6:57 PM in response to rslygh

Same issue here with the few iPhones 4s we have. Any playback on a Windows PC is sideways, unless you're using Quicktime, which will play it in the correct orientation. The only workarounds I've found is either using Quicktime, or using Windows Live Movie Maker to rotate the video. The problem with Movie Maker is that you have to save it as a wmv after you've rotated it.


Yay, Thank you rslygh! Just read your post, tried it and it worked for me in Quicktime. At least I can see my videos now without trying to sit sideways. Thanks Mate.

Oct 28, 2011 8:03 PM in response to TennisGuy007

Only after I downloaded the new i05 software, and sync my iphone 4... what happens is that my photos (1,000's) that that I snapped in portrait mode are all rotated 90 degrees. The pictures are not rotated like this on my laptop that I sync with..

I understand that I can rotate on my iphone... but this would be one at a time (too slow.. can't do this with 1,000's of photos) AND then tthe revised photo goes into your camera roll instead of making the change in the original album.

Anyone have a solution? I called Apple support and they don't know why this is happening. The apple advisor I spoke to says he hasn't heard of this problem. I did a sync again.. hoping this would clear it up. Didn't work...


these rotated pictures also are annoying when you stream to apple tv...

Oct 30, 2011 5:59 PM in response to tinaholt

Same problem with my 4s. I hatethis!!! I was hoping that making the upgrade with the new camera would allow meto not use my point and shoot so much. But I hate this phone because of thiscamera issue. As to those who say just hold the camera right - take verticalshots is holding a camera right. I take landscape and vertical shots with meCanon 7d all the time and it work perfectly. Also I never had this problem withmy 3gs.

Nov 6, 2011 7:51 PM in response to TennisGuy007

I am using an iphone 3gs with os 5.0. I am having the same problem, I take photos and they show up on the phone fine but when I upload them to my computer, they are all rotated 90 degrees. I took over 80 photos of damage from a recent snowstorm that I need to show to my insurance adjuster. Telling me to rotate the phone for each photo is not an answer to the problem. Telling me to just rotate the photos using some app is not an answer to the problem, This is a problem that Apple has to do something about.

Nov 17, 2011 9:55 AM in response to Giraz

In my case I take HD video with an Apple iPhone 4S and an iPad 2. These cameras can be just as easily oriented in any of four orientations by hand, or in various iPhone or iPad holders for mounting on a tripod. As long as I stay with Apple or Adobe products for my whole video handling process, I have no problem with software support for orientation


While there are countless software programs available today that display JPEG images, only a subset of them actually interpret the EXIF Orientation flag. Just like color management, many programs simply display the JPEG image as it is stored, and completely ignore any extra details stored in the file's metadata. The most important of these additional details is the Orientation flag, stored in the JPEG APP1 marker under EXIF IFD0.


More explanation of this is in the text below.


Briefly, Apple is doing it right, with their iPhone 4S and iPad 2, the way most High end video cameras do it. And they made sure that their apps looked at the appropriate flag to rotate the image before showing it. To understand this look at this site:

http://www.impulsead...rientation.html

This is a site that explains the whole deal. Apple and Adobe are looking at the flags for image rotation. Plex,and many others are not doing so. VLC for instance, DropBox is anpther example, Thunderbird is another example, the list is long.

Many newer digital cameras (both dSLR and Point & Shoot digicams) have a built-in orientation sensor. Virtually all Canon andNikon digital cameras have an orientation sensor. The output of this sensor is used to set the EXIF orientation flag in the image file's metatdata to reflect the positioning of the camera with respect to the ground. Canon calls their sensor the "Intelligent Orientation" sensor. It is presumably a 2-axis tilt sensor, allowing 4 possible orientations to be detected. The paragraphs below are taken from that wonderfully illustrated link.

Auto-rotation in Digital Cameras

While your digital camera may include an option to "auto-rotate images" due to the camera's orientation, this is almost always just a "virtual rotation". A flag is set to indicate to the viewing software / LCD preview which way to rotate the image before display, rather than rotating the image content itself.

As lossless image rotation is a fairly compute-intensive operation, digital cameras are not likely to include true lossless rotation after capturing the photo. The CCD/CMOS sensor hardware is designed to stream raw data in a particular direction (e.g. rows then columns), and so it may be hard to incorporate true auto-rotation in-camera without a performance impact to continuous shooting (frames per second).

Jan 11, 2012 2:58 PM in response to buntyellis

Workarounds stink. Not that they don't work, but that it's not so "simple" in that it requires many other steps in order to simply send a photo in the proper orientation so that it's viewed the same way by the recipient. Sorry, but I think it's pretty janky. I love my iPhone 4S and that aspect of it is pretty disappointing. When someone spends $200-$300 for a device that's supposed to have a quality camera in it, they should reasonably expect the device to adhere to basic photo file orientation standards (that have existed LONG before the iPhone came into existence) like every other computer and image display device in the world does. I have NEVER had this problem with other cameras, devices with cameras, computers (Mac and PC), different brands/models, etc. for the last two decades until I started using the iPad and the iPhone 4/4S. Anyone who suggests the rest of the world has "got it wrong" is delusional.

Jan 27, 2012 8:59 PM in response to TennisGuy007

I've had my 4s for a few months now and this was never happening to me until very recently. The pics were fine. Started noticing the sideways pics in the photo stream folder on my PC. So I tried emailing to myself and like others, the thumb was fine but open it and it's sideways. I can txt them fine. I wish I could pinpoint when it started happening. When I activated photo stream?

You will think I'm crazy but I'm also experiencing this too. If I try to rotate the pic and save it, I can, as long as it's not a facial photo. I'm not kidding. I can rotate and save scenery, a pic of a diet coke can, a chimp, crowds or pics with faces at a distant. But when I try it for photos of people with full facial, the pics will not save when rotated. Windows photo viewer almost crashes trying. Try it for yourself. Take a self portrait and a pic of a shoe. When they show up in photo stream, copy them to your desktop. See if you can rotate and save both pics. I can not save my facial pic but can save a pic of a beer bottle.

There is some voodoo Apple software facial recogntion software at play here!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 4 Photo's & Video Rotating Sideways In Email

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.