iPhone 4 Photo's & Video Rotating Sideways In Email

When I take photo's & video's holding my iPhone 4 straight up and down (portrait mode), the iPhone 4 rotates photo's and video's sideways when emailed from iPhone to another person's email address. Has anyone else had this problem? The photo's & video's look perfect when viewing on the iPhone but turn out sideways when emailed.

I called Apple support about this and they said it was likely a software problem, but said not enough compliants have come in to push a priority fix for it. They said a future iOS update may fix the problem.

I spent $299 for my phone and I want this fixed. What recourse do I have? I've had the phone for about 6 weeks. Any advice?

iPhone 4, iOS 4, updated to iOS 4.0.1

Posted on Aug 12, 2010 7:44 AM

75 replies

Nov 2, 2010 11:46 AM in response to TennisGuy007

I've had 3 phones and they all do this. I have to take my pictures in landscape so they are straight when I email them. It's so annoying.

Nov 7, 2010 7:35 AM in response to TennisGuy007

my problem is that when i brought video from my iphone 4 into final cut pro...the video that is shot in portrait mode is jumpy ..the video shot in landscapr mode is smooth...anybody?
john

Nov 13, 2010 7:47 AM in response to TennisGuy007

My wife and I both have this issue as well. So why was this not a problem with my old 3G and my wife's old 3GS?

Mar 23, 2011 8:29 PM in response to TennisGuy007

Buy iMovie for $5, and it let's you rotate your video. I fixed my upside down problem like this. From now on I'll hold the button on the right! But iMovie is a good app anyway.

fbicking

Level 1

11 points

Oct 30, 2011 6:32 PM in response to fbicking

This has to be a iphone camera app issue. I just download iphoto and ivideo and nether have this problem.

Giraz

Level 1

0 points

Nov 11, 2011 12:58 AM in response to TennisGuy007

iOS 5.01 doesn't fix this annoying bug... 😠

Apple must fix this!

Feb 19, 2012 2:22 PM in response to TennisGuy007

Here's a blog post I wrote about an easy solution to this annoying problem:

http://www.daleisphere.com/easily-rotate-iphone-4s-videos-with-freemake-video-co nverter/

Cheers ... Dale

May 29, 2012 4:26 PM in response to TennisGuy007

Same problemo here. Most annoying. Camera is a useful feature, emailing photos almost as useful, incorrectly rotated photos not useful. Repair greatly appreciated.

Jul 20, 2012 8:56 AM in response to jjatdvs

Yes, my demo on how to fix your video problem is here:

http://www.daleisphere.com/easily-rotate-iphone-4s-videos-with-freemake-video-co nverter/

...Dale

eddyjenk

Level 1

0 points

Sep 23, 2012 9:02 AM in response to TennisGuy007

Correction to my previous post. The usb port must be towards your right.

Sep 23, 2012 11:05 AM in response to Dale Dietrich

I will also point out that, at least for the video problem, iOS 6 HAS NOT SOLVED THE PROBLEM! I haven't photos enough to see if iOS 6 sovles that problem.

Oct 1, 2012 6:12 PM in response to sorboares

I just noticed that my old 3gs is doing it too which it never used to. So I'm thinking its not just my iphone 5 its clearly the new Ios6 update?

Jun 12, 2013 4:39 PM in response to TennisGuy007

There is an App I found that rotates my videos on my IPhone 4S. It's called "Rotate And Flip" it's 1.99. I've rotated a few videos so I can share them on my Facebook

Sep 23, 2013 5:40 AM in response to Dale Dietrich

http://www.daleisphere.com/easily-rotate-iphone-4s-videos-with-freemake-video-co nverter/

It worked!! Thank you very much!

Oct 2, 2013 6:09 PM in response to TennisGuy007

samehere.. workaround workaround blah blah blah ..fix the thing Apple!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 4 Photo's & Video Rotating Sideways In Email