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iPhone 4 Photo's & Video Rotating Sideways In Email

When I take photo's & video's holding my iPhone 4 straight up and down (portrait mode), the iPhone 4 rotates photo's and video's sideways when emailed from iPhone to another person's email address. Has anyone else had this problem? The photo's & video's look perfect when viewing on the iPhone but turn out sideways when emailed.

I called Apple support about this and they said it was likely a software problem, but said not enough compliants have come in to push a priority fix for it. They said a future iOS update may fix the problem.

I spent $299 for my phone and I want this fixed. What recourse do I have? I've had the phone for about 6 weeks. Any advice?

iPhone 4, iOS 4, updated to iOS 4.0.1

Posted on Aug 12, 2010 7:44 AM

Reply
75 replies

Apr 5, 2012 9:25 AM in response to TennisGuy007

I was also frustrated by this issue when emailing photos to my gmail/hotmail/yahoo friends. So I developed an app that lets you email a photo so it will have the correct orientation when the person receives it on their email. Search for Rotate Mailer in the app store.
The problem started with iOS 4. Apple stopped saving images with the correct rotation (instead they just save the metadata with rotation instructions). Unfortunately, none of the web mail sites honor these instructions.
For video, your best choice is to just always take video in landscape with the 'volume buttons downward'. Then the video will never require rotation.

Apr 8, 2012 1:26 PM in response to TennisGuy007

I happened into this topic for I am having the same issue. Still don't have a decent way to fix it but, at least, I think I found a reasonable explanation for this annoying problem.


I think those - like me - who have this problem have shot the videos on their iPhones while having the automatic screen rotation disabled (lock on the rotation icon when double-pressing the Home button). I gave it a try and actually shooting the video horizontally with that option locked makes the iPhone record it as if it was in Portrait Mode.


I hope I have explained myself, please forgive me if I have made some mistakes with my English. (:


Bye!

Jul 5, 2012 9:31 PM in response to TennisGuy007

Same problem here. But this is just one example . . . the simple truth is that Apple is a cult, the products are NOT good, and they couldn't care less about the user experience. They just rush the **** out. They know it will sell whether it's **** or not. This really is a classic case of the emperor not having a shred of clothes. I'm as guilty as everyone else . . . this is the SECOND time I've purchased in iPhone. The first time, I quickly figured out it was crap and threw it off my balcony (safely of course). Then people convinced me they fixed all the bugs, so I bought another one . . . and it's still CRAP!

Jul 7, 2012 10:51 AM in response to TennisGuy007

I too have this problem, it's not a case of the software that I'm opening them with coz my partner and 3 family members all have iPhone 4 and 4s and it's only mine that doesn't open in portrait mode, I can email it to one of the others and they can forward it off their phones and it will open portrait but if I do the same one it opens landscape. It's getting really frustrating now!

Apple should get this sorted ASAP!!

Jul 20, 2012 8:51 AM in response to TennisGuy007

ok i shot a video yesterday at a concert and today i went to upload it to the bands facebook and it was sideways. i looked online and found this program called "movie rotator" its free. this was able to flip my .mov files. works very fast and perfect. BUT! when i upload the clip anywhere its still sideways! but when i play it either through quicktime or windows movie player or vlc whatever its fixed and not flipped. something embedded in the code that is still reading flipped when i uploaded onto other sites...


if anybody has any idea of this please let me know...


thanks!

Jul 20, 2012 9:14 AM in response to Dale Dietrich

got the program! thanks, but weird issue. when i drop the file into the program and play it, its not flipped! but its flipped in every other program... so i cant rotate it in this program...


i took the file i flipped in the other program i found movie rotator, and just use your program to change the file extention to mp4. this made the file look like it was shot in slow motion.


but since this file does appear to be normal when dropped in this player, i will try to keep it as an mov file and just save it to see if it keeps it that way.


i will update the progress.

Jul 20, 2012 9:35 AM in response to Dale Dietrich

ok so i took the file that was flipped with another program and put it into the program you provided. so it showed the file in the right view already and i decided to make it an mp4 to over write any settings that might have been embedded in the file. by doing this it warped the video and made it look slow motion.


so i took the original file that was showing flipped, inserted that into the program you provided and it wasnt showing flipped anymore. so what all i did was say save as .mov which it was already. and that worked perfect.


uploaded that online and it shows perfect.


so thanks!

Aug 9, 2012 7:49 AM in response to Dale Dietrich

Dale, thanks so much for the links to rotate most of my pictures and videos. I am having a problem with a few of the videos though, after I flip them using the Freemaker Video Converter and they go into My Videos folder, I've noticed that the icon will turn to a musical note and I can only get the audio on the video and the picture is gone. What have a done wrong? I used the MP4 like you did in your video, should I have used one of the other options?

iPhone 4 Photo's & Video Rotating Sideways In Email

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