You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Unrecognized charge

I have been charged for 9.99$ and do not know what for and i did not receive a receipt. can someone help?


iPhone 8, 15

Posted on Aug 29, 2022 11:36 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 29, 2022 11:44 PM

See the following Apple articles:

View your purchase history for the App Store, iTunes Store, and other Apple media services

View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support

 

How apps, content, and subscriptions from Apple are billed

How apps, content, and subscriptions from Apple are billed - Apple Support


If you want to cancel a subscription from Apple

If you want to cancel a subscription from Apple - Apple Support

 

If you see "apple.com/bill" on your billing statement

If you see "apple.com/bill" on your billing statement – Apple Support (UK)


Request a refund for apps or content that you bought from Apple.

Request a refund for apps or content you've bought from Apple – Apple Support (UK)


Refunds are not guaranteed. For more information, see the Terms & Conditions.

 

Do you have an iCloud subscription.?

Check -> Go to -> Settings -> your name -> iCloud -> if you see 50 GB (or 200 GB or 2 TB) then you have an iCloud subscription.

If you have an iCloud subscription, you will receive a monthly bill from Apple, check your email box.

The subscription runs as long as you don't downgrade.


See this Apple article: Downgrade or cancel your iCloud+ plan

Downgrade or cancel your iCloud+ plan - Apple Support (PH)


The iCloud + subscription will be terminated depending on the start date.

If you start on August 1 and are going to cancel now, the subscription will stop on November 1, a monthly term is used.

Once your iCloud+ request has been deactivated, you should receive an invoice in your email.

 



3 replies
Question marked as Top-ranking reply

Aug 29, 2022 11:44 PM in response to Unrecognized__charge

See the following Apple articles:

View your purchase history for the App Store, iTunes Store, and other Apple media services

View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support

 

How apps, content, and subscriptions from Apple are billed

How apps, content, and subscriptions from Apple are billed - Apple Support


If you want to cancel a subscription from Apple

If you want to cancel a subscription from Apple - Apple Support

 

If you see "apple.com/bill" on your billing statement

If you see "apple.com/bill" on your billing statement – Apple Support (UK)


Request a refund for apps or content that you bought from Apple.

Request a refund for apps or content you've bought from Apple – Apple Support (UK)


Refunds are not guaranteed. For more information, see the Terms & Conditions.

 

Do you have an iCloud subscription.?

Check -> Go to -> Settings -> your name -> iCloud -> if you see 50 GB (or 200 GB or 2 TB) then you have an iCloud subscription.

If you have an iCloud subscription, you will receive a monthly bill from Apple, check your email box.

The subscription runs as long as you don't downgrade.


See this Apple article: Downgrade or cancel your iCloud+ plan

Downgrade or cancel your iCloud+ plan - Apple Support (PH)


The iCloud + subscription will be terminated depending on the start date.

If you start on August 1 and are going to cancel now, the subscription will stop on November 1, a monthly term is used.

Once your iCloud+ request has been deactivated, you should receive an invoice in your email.

 



Aug 30, 2022 1:28 AM in response to Unrecognized__charge

Check here again -> If you want to cancel a subscription from Apple

If you want to cancel a subscription from Apple - Apple Support

⤵️ 

Can’t find the subscription that you want to cancel?

You can cancel iCloud+ in your iCloud storage settings.

If you aren't trying to cancel iCloud+, find your receipt:

  1. Search your email for the words "receipt from Apple."
  2. On the receipt for the subscription, check which Apple ID was used.
  • If a family member's Apple ID appears on the receipt, ask that family member to use the steps in this article to cancel the subscription. You can’t cancel a family member's subscription.
  • If another Apple ID that you use appears on the receipt, sign in with that Apple ID and use the steps in this article to cancel the subscription.
  • If you can't find a receipt from Apple for the subscription, you might have bought the subscription from another company. To find out which company bills you, check your bank or credit card statement. To cancel the subscription, you must contact the company that bills you for the subscription.


Click here for more support and assistance.



See also -> Identify legitimate emails from the App Store or iTunes Store

Identify legitimate emails from the App Store or iTunes Store - Apple Support

 

If the invoice is not from Apple, or was the money deducted by a stranger?

Contact your bank, they can find out who (name, address & account number) has collected the amount from your bank account, and when.

Depending on your bank, they can collect the amount back within 30 days.

Also report to the police.



Unrecognized charge

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.