Not able to view records on Ancestary.com

I am no longer able to view records on Ancestry.com since they have updated their system as it would seem my I Mac is over 10 years old, how can I resolve this as I really don't want to purchase a new computer!!!!

iMac 21.5″, macOS 10.13

Posted on Aug 30, 2022 6:33 AM

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Posted on Aug 30, 2022 8:28 AM

Install and use a 3rd party browser such as Chrome. If you cannot update your iMac, it is a good idea to use a current 3rd party browser for all sites, not just Ancestry.

Also note that Safari on a desktop computer is not one of their recommended browsers even if you could run the current version. See: https://support.ancestry.com/s/article/Recommended-Web-Browsers?language=en_US


Also see: https://www.google.com/chrome/downloads/


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Question marked as Top-ranking reply

Aug 30, 2022 8:28 AM in response to Parsons2022

Install and use a 3rd party browser such as Chrome. If you cannot update your iMac, it is a good idea to use a current 3rd party browser for all sites, not just Ancestry.

Also note that Safari on a desktop computer is not one of their recommended browsers even if you could run the current version. See: https://support.ancestry.com/s/article/Recommended-Web-Browsers?language=en_US


Also see: https://www.google.com/chrome/downloads/


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Not able to view records on Ancestary.com

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